What are the responsibilities and job description for the USA - Patient Coordinator position at The Fountain Group?
Pay : $31 / hr
Hybrid : Remote w / a couple of days onsite in the Lexington office
Duration : 5 months initially
Responsibilities :
- Works in a highly visible, strong team environment to provide exceptional Customer Service on all levels.
- Specifically, listen to and counsel patients and medical professionals, interpreting their specific needs and
- providing friendly, professional and well-informed answers to their questions.
- PSM's will work with patients, physician offices, partners and insurance companies to case manage all
- steps required to gain access to therapy.
- Maintain relationship with patients and physicians to ensure ongoing compliance with therapy.
- Works closely with patient / family to case manage all steps required to gain access to therapy
- Acts as the liaison with medical offices
- Work with Specialty Pharmacy and insurance companies to obtain reimbursement information
- Perform benefit investigations with insurance companies as required
- Counsel patient / family on reimbursement options
- Manage patient transition to Company products.
- Work with nurses to provide injection / infusion training to patients
- Responsible for maintaining case history for all assigned patients in the CRM system
- Trouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, PA's, etc)
- Partner with Field Regional Business Managers and Patient Access Managers to manage all patient cases within their assigned territories
- Professionally field incoming telephone calls while making a positive impression
- Answer patient and medical office inquiries and resolve customer problems
- Provide ongoing persistency and compliance support by making regular calls to patient / families
- Manage patient assistance requests and work with partners to process applications
- Provide back-up coverage for other Patient Support Managers
- May attend patient meetings and represent Company at industry conferences
- Travel to sales meetings and medical offices as necessary
Qualifications :
Education :
Salary : $31
