What are the responsibilities and job description for the USA - Patient Coordinator position at Sunrise Systems, Inc.?
Job Title : Patient Support Manager (PSM)
Job ID : 25-06011
Location : Lexington, MA
Duration : 04 months on W2 Contract
Hybrid- Remote w / a couple of days in the office
- Works in a highly visible, strong team environment to provide exceptional Customer Service on all levels.
- Specifically, listen to and counsel patients and medical professionals, interpreting their specific needs and providing friendly, professional and well-informed answers to their questions.
- PSM's will work with patients, physician offices, partners and insurance companies to case manage all steps required to gain access to therapy.
- Maintain relationship with patients and physicians to ensure ongoing compliance with therapy.
- Works closely with patient / family to case manage all steps required to gain access to therapy
- Acts as the liaison with medical offices
- Work with Specialty Pharmacy and insurance companies to obtain reimbursement information
- Perform benefit investigations with insurance companies as required
- Counsel patient / family on reimbursement options
- Manage patient transition to Takeda products.
- Work with nurses to provide injection / infusion training to patients
- Responsible for maintaining case history for all assigned patients in the CRM system
- Trouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, PA's, etc)
- Partner with Field Regional Business Managers and Patient Access Managers to manage all patient
- cases within their assigned territories
- Professionally field incoming telephone calls while making a positive impression
- Answer patient and medical office inquiries and resolve customer problems
- Provide ongoing persistency and compliance support by making regular calls to patient / families
- Manage patient assistance requests and work with partners to process applications
- Provide back-up coverage for other Patient Support Managers
- May attend patient meetings and represent Takeda at industry conferences
- Travel to sales meetings and medical offices as necessary
- Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals.
- Living our leadership behaviors is a basic expectation for all Takeda employees.
- Ability to multi task, problem solve and work independently
- Liaison with patients and families
- Liaison with physicians and sites of care
- Work with specialty pharmacy partners, insurance companies and nursing agencies
- Work with Regional Business Managers, Patient Access Manager and Managed Care / Government
- Accounts team
- Individual must possess and portray strong emotional resilience
- Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and
- written communication skills
- Ability to handle sensitive information
- Ability to problem solve complex reimbursement scenarios and recommend solutions
- Ability to maintain composure and remain professional during difficult patient or medical calls
Education :
