What are the responsibilities and job description for the Patient Support Representative position at Appalachian Mountain Community Health Centers?

Job Description

Description : JOB SUMMARY :

Patient Support Representative / “Front Desk” works in the primary care clinic as a general point of contact for all clients, providers, and third parties contacts.

KEY RESPONSIBILITIES :

Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.
Returning client, provider and third party calls in a timely manner
Referring client inquiries of a clinical nature to the appropriate clinical staff for triage
Scheduling appointments in accordance with AMH Behavioral Health Program guidance.
Provide a welcoming first impression of the organization
Client check in and complete full registration process
Experience with verifying client insurance is preferred but not required.

Requirements : REQUIREMENTS :

Sending and following up on messages between client’s and providers / clinical staff members via EHR

Read through for previous messages / encounters related to patient inquiry to clearly and efficiently communicate with patient and staff.

Maintaining electronic health records (EHR) and documenting each point of contact within the EHR.

Verifying information on file and updating said information as necessary.

Using data and client registries to outreach to patients in need of preventive care and follow-up for chronic conditions.

Utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments.

As appropriate, triaging phone calls and following up on client’s requests.

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Patient Support Representative

Appalachian Mountain Health, Asheville, NC

Patient Support Representative

What are the responsibilities and job description for the Patient Support Representative position at Appalachian Mountain Community Health Centers?

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