What are the responsibilities and job description for the Patient Support Representative position at Appalachian Mountain Health?
Job Type
Full-time
Description
JOB SUMMARY :
Patient Support Representative / "Front Desk" works in the primary care clinic as a general point of contact for all clients, providers, and third parties contacts.
KEY RESPONSIBILITIES :
- Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.
- Returning client, provider and third party calls in a timely manner
- Referring client inquiries of a clinical nature to the appropriate clinical staff for triage
- Scheduling appointments in accordance with AMH Behavioral Health Program guidance.
- Provide a welcoming first impression of the organization
- Client check in and complete full registration process
- Experience with verifying client insurance is preferred but not required.
Requirements
REQUIREMENTS :
