What are the responsibilities and job description for the Dental Patient Support Representative position at Appalachian Mountain Health?
KEY ACCOUNTABILITIES
Essential Duties and Responsibilities
Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties.
- Returning patient, provider, and third part calls in a timely manner.
- Scheduling appointments in accordance with AMH guidelines.
- Checking patients in and out, which includes collecting, entering, and verifying patient demographic information.
- Scanning and organizing patient paperwork.
- Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP.
- Assessing charges, including past due balances and collection of fees.
- Participating in internal or external educational opportunities relevant to the role.
Requirements
PERFORMANCE REQUIREMENTS
KNOWLEDGE & SKILLS
EDUCATION / EXPERIENCE
REQUIRED QUALIFICATIONS
