What are the responsibilities and job description for the Dental Patient Support Representative position at Appalachian Mountain Health?
Description:
KEY ACCOUNTABILITIES
Essential Duties and Responsibilities
Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties.
- Returning patient, provider, and third part calls in a timely manner.
- Scheduling appointments in accordance with AMH guidelines.
- Checking patients in and out, which includes collecting, entering, and verifying patient demographic information.
- Scanning and organizing patient paperwork.
- Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP.
- Assessing charges, including past due balances and collection of fees.
- Participating in internal or external educational opportunities relevant to the role.
PERFORMANCE REQUIREMENTS
KNOWLEDGE & SKILLS
- Excellent interpersonal skills in group and community settings.
- Ability to plan, schedule and coordinate.
- Effective management of multiple duties and responsibilities in a clinical setting.
- Demonstrates respect, dignity and empathy with patients.
- Sound leadership and judgment.
- Excellent communication skills in person, on the phone and in written communications.
- Flexibility in a rapidly growing and changing work environment.
- Strong attention to detail.
- Exceptional customer service skills.
- Ability to maintain confidentiality of financial and clinical information.
- Excellent listener.
- Demonstrates initiative.
EDUCATION/EXPERIENCE
REQUIRED QUALIFICATIONS
- High school diploma or General Educational Development (GED)
