What are the responsibilities and job description for the Patient Support Representative position at Appalachian Mountain Health?
Description:
JOB SUMMARY:
Patient Support Representative/ “Front Desk” works in the Behavioral Health office as a general point of contact for all clients, providers, and third parties contacts.
KEY RESPONSIBILITIES:
- Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.
- Returning client, provider and third party calls in a timely manner
- Referring client inquiries of a clinical nature to the appropriate clinical staff for triage
- Scheduling appointments in accordance with AMH Behavioral Health Program guidance.
- Provide a welcoming first impression of the organization
- Client check in and complete full registration process
- Experience with verifying client insurance is preferred but not required.
REQUIREMENTS:
- Sending and following up on messages between client’s and providers/clinical staff members via EHR
- Read through for previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff.
- Maintaining electronic health records (EHR) and documenting each point of contact within the EHR.
- Verifying information on file and updating said information as necessary.
- Using data and client registries to outreach to patients in need of preventive care and follow-up for chronic conditions.
- Utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments.
- As appropriate, triaging phone calls and following up on client’s requests.
