What are the responsibilities and job description for the Catering Event Coordinator position at Appalachian State University?
Posting Details
Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.
Position Summary Information
Classification Title
University Program Specialist
Working Title
Catering Event Coordinator
Location
Boone, NC
Job Category
2
Position Number
080571
Department
Catering - 170400
Minimum Qualifications
Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions
Grandview Catering & Events provides handcrafted fare and unique experiences brought to life by culinary and event professionals inspired by the latest trends and classic comforts. We focus on attention to detail, quality ingredients and sustainable practices with exceptional customer service. We proudly serve Appalachian State University campuses as well as off-site events for university affiliated businesses, community members and alumni with Grandview Ballroom featured as our premiere event space.
We’re looking for a team-oriented and driven individual to hit the ground running and join our growing team. The successful candidate will work with others to ensure our daily catering operations and special events run efficiently while upholding our excellent customer service.
Duties & Responsibilities of the Catering Event Coordinator include:
Duties & Responsibilities of the Catering Event Coordinator include:
- Serving as primary point of contact for events from inquiry, booking, invoicing and through their event completion
- Managing intake of all leads and requests
- Providing exceptional service, addressing concerns, and ensuring a positive client experience
- Giving tours of Grandview Ballroom
- Discussing and agreeing on rental terms, prices, and services with clients
- Detailing the food and beverage, room layout, linens and other rentals, event timeline and additional needs of each request
- Overseeing the execution of events from conception to completion, and providing on-site support during events as needed
- Maintaining accurate and detailed paperwork for each booking
- Collaborating with our chef on custom menu requests
- Collaborating with our hospitality team on logistics and special requests
- Generating new business, developing leads, and upselling events
- Managing and organizing multiple events and client conversations throughout the day
Knowledge, Skills, & Abilities Required for this Position
- Excellent verbal and written communication skills for client phone calls, emailsand meetings
- Excellent presentation skills for group interaction with various clients and
department team members - A strong background in providing excellent customer service
- Good organizational skills and interpersonal skills
- Self-accountable and can be relied upon to ensure that projects and schedules
are maintained - Demonstrate a collaborative approach to the completion of tasks or assignments
- Treat other employees, including student staff, with respect
- Shows versatility in working well under high pressure and fast-paced situations,
as well as slower days that require proactivity and the ability to stay organized - Ability to empathize with clients and staff
- Research, planning and problem-solving skills
- Willingness and ability to work irregular, flexible hours including evening
and weekend hours when events are scheduled
Preferred Qualifications
- Graduation from a four-year college or university with a degree in Hospitality, Tourism, Food and Beverage Management, Business, Sales, Marketing, or a degree closely related, or an equivalent combination of training and experience.
- 1 or more years of experience in hospitality, event planning, food and beverage or related industry.
- Experience in venue, banquet and/or catering event management
- Marketing experience and/or the ability to develop and implement effective strategies for promoting and increasing catering orders as well as Grandview Ballroom bookings.
- Any event planner certification, ServeSafe, TIPS / ALE Bartender training
Type of Position
Permanent Full-Time
Staff/Non-Faculty
Staff/Non-Faculty
Appointment Type
1.0
Work Schedule/Hours
- Monday through Friday, 8:00 a.m. – 5:00 p.m.
- Must have the ability to work some irregular, flexible hours including evening and
weekend hours - All Catering employees are required to work special events including, but not
limited to: home football games, University commencement, other large-scale
events
Number of Hours Per Week
40
Number of Months Per Year
12
Mandatory Staff
Yes
Physical Demands of Position
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Overall Competency Level
Journey
Salary Grade Equivalency
GN11
Salary Range
Anticipated Hiring Range
$54,874-$57,762
Required Functional Competencies to Successfully Perform Job Duties.
Professional Knowledge:
- Knowledge of Grandview Catering & Events policies and procedures, along with industry best practices for event planning
- Ability to assess the clients’ needs and work on event logistics to assist
- Suggest changes and improvements to current SOPs as needed
- This person will need to be well versed in catering menus, staffing and set up techniques, and function locations across campus.
- Work with the catering staff and Chef for specialty requests for catering.
- Work with other departments across campus in planning events, from the smallest supply order to the largest whole campus events.
- Lead tours of the Grandview space for new clients or for sound checks, equipment drop off, etc. when the Director of Catering and Grandview is not available.
Consultancy Skills:
- Ability to communicate effectively with clients to understand their needs and wants for each event, and guide them appropriately to select menus and other details.
- Ability to collaborate with clients, multiple team members, and other departments as needed.
- Identify potential complications in an event plan in advance and work with the client and/or team members to avoid or resolve potential issues.
- Ability to problem solve and accommodate special requests.
- Work with Directors on building campus and community relationships.
- Offer recommendations on best practices and research new tools and equipment to assist in more efficient operations.
Information Analysis/Decision Making:
- Ability to work independently on multiple projects and make decisions with and for the client.
- Ability to develop and improve current strategies to best serve the Appalachian campus and community through catered events.
- Regularly review our pricing, policies, contracts and procedures.
Pay will be commensurate with applicant competencies, budget, equity and market considerations.
Posting Details Information
Posting Date
02/03/2025
Closing Date
02/10/2025
Competency Level Statement
If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level.
Special Instructions to Applicants
Please attach required documents:
- Resume
- Cover letter
- List a minimum of 3 professional references in the application or attach a List of References with Contact Information
Search Chair Name
Amanda Hood
Search Chair Email
hoodac@appstate.edu
Applicant Pool Preference
External (Post on the Web)
Departmental Information
Quick Link
https://appstate.peopleadmin.com/postings/49653
Posting Number
201502815P
Salary : $54,874 - $57,762
