What are the responsibilities and job description for the Sr. Operations Specialist (Payments) position at AppFolio, Inc?
Description
Hi, We’re AppFolio
We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.
Our Payments team empowers Appfolio to move money. We manage many different forms of payment methods for our customers. As a Senior Payments Operations Specialist, you will be responsible for building out and managing payments operations programs, including maximizing payment acceptance, driving lower costs, and minimizing risk & friction within the customer payment experience.
This role sits within the PRO team (Partnerships, Risk & Operations), under the Operations section of the team. The PRO team’s mission is to deliver and run safe, sustainable, and efficient GPS (FolioGuard, Payments, Screening) services underpinned by a thriving ecosystem of strategic partnerships with a relentless focus on optimization and operational excellence. You will be deeply involved in managing areas of payments programs, implementing functionality and processes, adapting our money movement systems to changing industry requirements, and monitoring our systems for accuracy and efficiency.
In This Role You Will
- Work cross-functionally throughout the organization (engineering, analytics, risk & fraud, customer care, product, finance, CS, legal, etc.) to help build best-in-class payment programs and ensure safety and sustainability
- Work with the payments data and analysis teams to create, monitor and maintain payment operational metrics
- Identify new opportunities for payment acceptance performance improvement and risk mitigation with payment partners
- Participate in cross-functional teams to prioritize and launch new payment methods and features for existing payment programs
- Support variety of cross functional stakeholders and external partners with any payment related exceptions or issues
- Work with the Partnerships team to manage partner performance and support needs
- Approach problems with rigorous quantitative and strategic analysis
- Help enhance requirements for the base set of mandatory reporting needs of the payments business
- Assist internal teams with various payment support requests
Required Competencies :
Compensation & Benefits
The base salary that we reasonably expect to pay for this role is $94,400-$118,000.
The actual base salary for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, etc.
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses that you may be eligible for based on your role and / or employment type. Regular full-time employees are eligible for benefits - .
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Why AppFolio
Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.
Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.
Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.
Paddle as One.
Salary : $94,400 - $118,000
