What are the responsibilities and job description for the Airline System Supervisor (Remote Opportunity) position at Apple Leisure Group?
ALG Vacations and Trisept Milwaukee Office
ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.
Do you have the following skills, experience and drive to succeed in this role Find out below.
Grow your career as an Airline Schedule Change Supervisor within ALG Vacations. In this role, you will be directly responsible for the supervision, development, assessment and effective utilization of talent for the Airline Systems or Airline Schedule Change Coordinators. He / She / They will serve as the main resource in administering and managing the risk block and scheduled air programs working closely with internal marketing teams, airline contacts and other departments as required. This team member will be a primary resource for analyzing and ensuring accurate implementation of air contracts. Additionally, he / she / they will be part of a leadership team focused on end-to-end customer service vision, profit maximization and enhancement of colleague's skills. This role will monitor calls, emails, and queues to ensure completion within established metrics. The position requires researching and resolving escalated issues for scheduled air and exclusive vacation risk flights and includes interacting directly with internal staff or external customers via email and phones as well as airline partners. This role is primarily responsible for training new coordinators on the job functions and responsibilities. The team member will perform these functions in adherence to company guidelines and upholding revenue expectations while showing compassion for our customer's situation and working to ensure their satisfaction in a resolution.
Essential Functions :
- Lead, develop, coach and hold accountable a team of people in their performance of their daily projects and tasks.
- Train new members on functionality and process.
- Discretionary authority to resolve issue in a manner that maintains good customer relations.
- Utilize all airline computer systems to review PNR's, issue tickets, process exchanges, voids and refunds and work queues.
- Utilize ALG reservation system to enter comments and send confirmations of changes.
- Monitor and report on insurance recovery ticketing.
- Maintain information sheets for airline processes and contracts. Update system with data required for reservation and ticketing processing.
- Inform Managers of issues impacting delivery of end-to-end service.
- Provide feedback to Managers on escalation issues or feedback on system errors.
- Run and work reports on exceptions or failures. Analyze data for improvement of training and processes.
- Handle escalated issues.
- Track team metrics and meet established goals.
- Testing and development of new technology and procedures.
- Work with other departments as needed to resolve issues.
- Additional duties as assigned.
Qualifications :
About ALG Vacations
It all begins when our client's book with ALG Vacations. As North America's leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client's vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.
ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising :
Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world's leading and fastest-growing hospitality brands, without ever losing focus on people and care.
To learn more about ALG Vacations : https : / / alg.www.vaxvacationaccess.com / about-us /
Our Values
At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.
Experimentation
Our Commitment to Diversity, Equity, & Inclusion
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We are committed to diversity across the board-from who we hire and develop, organizations we support, and who we buy from and work with.
We're proud to offer exceptional corporate benefits which include :
We are proud to be an EEO / AA employer M / F / D / V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.
The salary range for this position is $49,600 - $62,000
The final pay rate / salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
Qualifications
PDN-9df9c242-86ac-4bac-a2cd-7247617b1716
Remote working / work at home options are available for this role.
Salary : $49,600 - $62,000
