What are the responsibilities and job description for the Call Center Representative position at AppleOne?
We are seeking a detail-oriented and customer-focused Inbound Call Center Representative to join our team. In this role, you will manage incoming calls, assist customers with inquiries, provide product and service information, and resolve issues efficiently. You will utilize CRM and call center software to document interactions, process transactions, and ensure a seamless customer experience. If you have excellent communication skills, problem-solving abilities, and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities:
Handle inbound customer calls and provide accurate information about products, services, and policies.
Follow structured scripts and company guidelines to ensure consistent, high-quality customer interactions.
Resolve customer issues, process orders, and update account information in CRM systems.
Maintain detailed records of customer interactions, transactions, and resolutions.
Adapt communication approaches to meet the unique needs of each caller.
Respond to inquiries generated from marketing efforts, advertisements, and outreach campaigns.
Follow up with customers to ensure satisfaction and build long-term relationships.
Adhere to company policies, security protocols, and compliance regulations.
Qualifications & Skills:
Strong verbal and written communication skills.
Excellent active listening and problem-solving abilities.
Ability to handle high call volumes in a fast-paced environment.
Experience with call center software, CRM systems, and data entry.
Customer service experience is preferred but not required.
Ability to adapt to changing customer needs and company policies.
Technical Proficiency:
Call Center & CRM Software: Avaya, Multi-channel Contact Center, Austin Logistics CallSelect, Avidian Technologies Prophet, SSA Global
Communication Tools: Microsoft Outlook, Gmail, Parature eRealtime, Active Data Online WebChat
Data Management & Spreadsheets: Microsoft Excel
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1030
Key Responsibilities:
Handle inbound customer calls and provide accurate information about products, services, and policies.
Follow structured scripts and company guidelines to ensure consistent, high-quality customer interactions.
Resolve customer issues, process orders, and update account information in CRM systems.
Maintain detailed records of customer interactions, transactions, and resolutions.
Adapt communication approaches to meet the unique needs of each caller.
Respond to inquiries generated from marketing efforts, advertisements, and outreach campaigns.
Follow up with customers to ensure satisfaction and build long-term relationships.
Adhere to company policies, security protocols, and compliance regulations.
Qualifications & Skills:
Strong verbal and written communication skills.
Excellent active listening and problem-solving abilities.
Ability to handle high call volumes in a fast-paced environment.
Experience with call center software, CRM systems, and data entry.
Customer service experience is preferred but not required.
Ability to adapt to changing customer needs and company policies.
Technical Proficiency:
Call Center & CRM Software: Avaya, Multi-channel Contact Center, Austin Logistics CallSelect, Avidian Technologies Prophet, SSA Global
Communication Tools: Microsoft Outlook, Gmail, Parature eRealtime, Active Data Online WebChat
Data Management & Spreadsheets: Microsoft Excel
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1030
Salary : $55,000
