What are the responsibilities and job description for the Medical Scheduler position at AppleOne?
Job Title : Bilingual Customer Service Representative (Spanish or Mandarin)
Location : Bellflower, CA
Schedule : Monday – Friday, 8 : 30 AM – 5 : 00 PM (Possible 9 : 00 AM – 5 : 30 PM)
Some weekends as needed
Job Summary :
We are seeking a Bilingual Customer Service Representative (Spanish or Mandarin) to join our healthcare team. This role requires a detail-oriented professional with experience in healthcare scheduling, insurance verification, and high-volume outbound calls. The ideal candidate will have prior experience in authorizations, referrals, and scheduling specialty appointments. And come from a Doctors office, not a healthcare provider.
Responsibilities :
Schedule external specialist appointments and notify patients accordingly.
Handle high-volume outbound calls to coordinate patient care.
Verify insurance coverage and process referrals.
Request prior authorizations as needed.
Attend training and occasional onsite meetings.
Qualifications :
Bilingual in Spanish or Mandarin (Preferred).
Healthcare experience required (Experience in authorizations, referrals, and specialty scheduling preferred).
Strong customer service skills with the ability to communicate professionally.
Must pass a background check and be fully vaccinated.
EEO / AA Employer / Vet / Disabled.
The Know Your Rights poster is available here :
The pay transparency policy is available here :
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
none specified)
Salary : $41,600 - $47,800
