What are the responsibilities and job description for the Medical Scheduler position at Career Strategies?
Key Responsibilities:
- Schedule and confirm patient appointments, follow-ups, and procedures.
- Coordinate provider availability and optimize scheduling to maximize efficiency.
- Verify patient insurance coverage and obtain prior authorizations if necessary.
- Answer phone calls, assist patients with scheduling inquiries, and provide accurate information regarding appointments.
- Maintain accurate patient records in the electronic medical records (EMR) system.
- Communicate with medical staff to ensure proper appointment preparation and documentation.
- Follow up with patients regarding cancellations, rescheduling, and appointment reminders.
- Assist with front desk duties, including patient check-in/check-out and collecting co-pays as needed.
- Adhere to HIPAA regulations and ensure patient confidentiality at all times.
Qualifications & Skills:
- High school diploma or equivalent (Associate’s degree in healthcare administration preferred).
- Must be bi-lingual (Spanish)
- 1 years of experience in medical scheduling, healthcare administration, or a related field.
- Proficiency in electronic medical records (EMR) and scheduling software.
- Strong customer service skills with a patient-centered approach.
- Excellent organizational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of insurance verification and prior authorization processes (preferred).
