Team Manager, Field Service Calibrations

***This position services customers that require vaccinations to enter their premises***

Join the Pharmaceutical Calibrations and Instrumentation (PCI) team! We are seeking a Manager for our  US field services team based in North Carolina and surrounding states.  PCI works onsite at pharmaceutical companies and the manager is expected to lead, mentor, train, and work alongside the team as needed as well as maitnaining strong relationships with existing clients and potential clients.  This role is an active one, with multiple site visits thoroguht the south/east states.  Please review the job description below and apply if you would like to be considered.  If you prefer working at a fast pace, have a passion for performing quality work, and have a strong GMP instrumentation background, this position may be just for you!   

Communication and Engagement with Customers 

Team Managers interface with customers on many different levels.  On assigned projects, Team Managers are responsible for all communication, status reporting and interfacing with our customers.  Team Managers are expected to genuinely engage with our customers representing PCI culture and carrying out the PCI mission statement.

Each Team Manager will be designated the “Account Manager” for specific customers.  Account Managers are expected to be the prime contact for that customer and to build relationships with key customer personnel.  Account Managers are also responsible for communicating to PCI management all relevant opportunities, organizational changes, risks, and trends related to their accounts.

Manage and Lead our Associates 

Team Managers are responsible for communicating with and managing associates, providing feedback, conducting timely performance reviews, preparing development plans, approving PTO, approving expense reports, attending to occasional disciplinary matters, and all other functions associated with managing and leading associates.  In addition, the Team Manager is expected to organize and facilitate the mentoring process for new hires.

Manage Risk and Profitability 

Team Managers are responsible for managing the risk and profitability of their teams and projects.  Team Managers must manage resources, schedules, and associate assignments to maximize labor utilization. 

Team Managers are responsible for ensuring that all projects are being properly managed by providing the customer and PCI management with timely status reports and updates.  All project risks, issues, delays, scope changes, overruns, and all other pertinent information must be clearly and promptly communicated to PCI management.  

Responsibilities/ Assignments:

Monitor and update all resource scheduling to ensure labor utilization is maximized and forecasts are maintained at least three weeks in advance.  Re-align frequently through exceptional communication with clients, Associates, PCI management and all project stakeholders. Notify all resources and management in a timely manner of any schedule rescheduling or breaks. Review schedule weekly and plan accordingly.

Proactively assess project safety concerns and ensure PCI Team members are in compliance with any and all client and/or PCI site safety requirements.

Participate and host internal and client-specific leadership meetings, providing information such as potential new services, client expansions, resources and scheduling issues, etc. (monthly).

Up to 50% of work time may be client billable activities based on business need and team structure.     

Skills Required: 

Strong demonstrated successful leadership skills with client projects and team development.

Exceptional Computer Maintenance Management Systems (CMMS) skills; Demonstrated ability to effectively use Microsoft Office Suite.  Project KPI module to effectively manage LUR & project expenses.

Develops and updates PCI policies and procedures, understands and interprets Government Regulations and instrumentation/calibration principles and provides training and guidance to technician resources. Ability to assist clients with development and revision of policies and procedures as necessary.

Exceptional communication and problem solving skills with clients and coworkers. Ability to interpret, follow up, and resolve client request or leads.  Ability to develop effective and accurate proposals and quotes.

Excellent negotiation skills with direct identification, development, and implementation of negotiation policies and processes in accordance with PCI objectives.  Develops negotiation strategy on complex issues.  Significant ability to effectively influence, develop, and guide others.

Furthers the business case and controls financial issues and profit and loss implications. 

Experience & Education Required:

Team Manager:

A four-year degree in Engineering, Life Sciences, or other related technical field (or equivalent military training) and six years of instrumentation experience in the pharmaceutical industry or the equivalent combination of the two.   Leadership experience in client relations is required.

PCI is proud to serve pharmaceutical, biotechnology, medical device, and clinical research industries nationwide by providing calibration, commissioning and consulting solutions.  At PCI, calibrations are performed by highly technical, cGMP/GLP-trained personnel who are knowledgeable in quality guidelines enforced by the FDA, EPA and ISO/IEC 17025:2017. PCI is an FCX Performance Company and a Subsidiary of Applied Industrial Technologies (NYSE: AIT); a leading industrial distributor that offers more than 6.5 million parts to serve the needs of MRO and OEM customers in virtually every industry.

Applied® provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers storeroom services and inventory management solutions that provide added value to our customers.

We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.