IT Support & Operations Specialist

IT Support and Operations Specialist

Location: Chicago, IL (Hybrid)

Job Type: Full-Time, 37.5 hours per week

Reports to: Senior Manager, IT Operations

Position Overview:

We are seeking a dedicated and skilled IT Support and Operations Specialist to join our dynamic team. In this role, you will manage user accounts, IT assets, and access permissions, while also collaborating with our managed service provider to resolve technical issues. You will be responsible for end-user onboarding, training, and developing best practices for IT operations. This is a hands-on role requiring strong technical knowledge, excellent problem-solving abilities, and a passion for supporting day-to-day IT functions.

Key Responsibilities:

• User Account Management: Set up new user accounts, configure permissions, and provision company laptops and hardware. Process employee terminations, including deactivating accounts and reclaiming equipment.
• IT Asset Management: Manage the IT asset tracker and coordinate the annual workstation refresh process.
• Training & Support: Provide training and support for desktop applications and organization-specific systems. Identify training opportunities and develop best practices, including monthly tech tips for staff.
• Managed Service Provider Liaison: Act as the point of contact for day-to-day IT issues and escalations with our managed service provider, ensuring timely resolution of support tickets.
• Documentation & Process Management: Create and maintain IT operations documentation, including processes, procedures, and security records.
• IT Supplies Management: Order and maintain IT supplies, equipment, and organization in the network room.
• Access Permissions: Process and track access authorization requests, including SharePoint permissions, ensuring proper approvals.

Qualifications:

• 2 years of experience in IT support, systems administration, or a related field.
• Strong knowledge of Microsoft 365 user account management (Azure AD/Entra ID preferred).
• Experience managing SharePoint permissions and access controls.
• Familiarity with IT asset management and hardware lifecycle processes.
• Excellent troubleshooting skills for Windows, Office 365, and common business applications.
• Strong organizational skills with the ability to document and refine IT processes.
• Experience working with managed service providers or external IT vendors is a plus.
• Strong communication and training skills to assist non-technical users effectively.
• Ability to work off hours as required.

Physical Requirements:

• Standard office environment.

Travel Requirements:

• Estimated 5% travel may be required.

Why Join Us?

• Competitive salary and benefits package that includes medical, dental, vision, 401k retirement plan and 4 weeks of PTO.
• Opportunity to work in a collaborative IT environment.

How to Apply:

If you are passionate about IT support and operations and meet the qualifications above, we would love to hear from you! Please submit your resume and a cover letter outlining your experience.

The Appraisal Institute is an equal opportunity employer.