Robot Operations Center (ROC) Manager

Apptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years, dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to some of the most important and impactful problems our society faces, and expect our products and technology to change the world for the better. We value passion, creativity, and collaboration to help us overcome existing technological barriers in the industry to create truly innovative products.

You will join a team developing state-of-the-art general-purpose robots designed to operate in human spaces and with human tools. It is designed to work alongside humans, mobilize to human spaces, and manipulate the world around it.

JOB SUMMARY

We are seeking a Robot Operations Center (ROC) Manager to join our team as part of our Humanoid product ecosystem. As the ROC Manager at Apptronik, you will be responsible for monitoring daily robot and system operation, responding to system issues at both Apptronik and customer facilities. This role is primarily focused on maintaining high uptime on robotic systems by responding to fleet issues, tracking fleet performance, and training other team members. You will work closely with cross-functional teams providing feedback on how to implement this new system, improve the design, and integrate it with various other technologies

ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES

• Be the first line of defense for all robot or system issues at Apptronik and customer sites
• Develop requirements for a high-performing operations center and build a team to implement it
• Staff a first ever Robot Park with tele-operators focused on data collection
• Report daily status of robots and connected equipment (at Apptronik and customer sites)
• Document processes, work instructions, user manuals, troubleshooting guides, knowledgebase articles, FAQ's, training plans, and any other materials needed to maximize system uptime
• Create status reports, dashboards, Pareto charts, and other analyses to show key metrics
• Record and document system performance, issues, and suggestions for improvement
• Define requirements, prioritize tasks, and ensure timely customer support in close partnership with product and program management
• Collaborate with product, project, and engineering teams to support the design, champion best practices, and implement scalable and resilient systems
• Work directly with customer representatives to resolve issues and receive feedback
• Manage all aspects of third-party vendor relationships for a "hybrid" workforce

SKILLS AND REQUIREMENTS

EDUCATION and / or EXPERIENCE

PHYSICAL REQUIREMENTS

PERKS :

Apptronik provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.