What are the responsibilities and job description for the Digital Support Customer Service Specialist: position at Aquarius Professional Staffing?
Would you like the opportunity to get your foot in the door with one of the top Financial institutions based here in the Cincinnati area? Don't miss your chance and apply now!
**Contract to Hire**
What you will be doing as the Digital Support Customer Service Specialist:
- Address online requests and inquiries related to bank products and services. Inquires may be received through channels such as Banno Conversations, unsecured email, or social media.
- Answer questions and resolve issues through account research and utilization of support materials and resources.
- Accurately perform customer account maintenance activities.
- Strive for first contact resolution of everyone’s needs, inquiries, or problems.
- Remain current on products, services, policies, and procedures. Advise leadership of gaps in knowledge or opportunities for enhancements.
- Ability to deescalate interactions requiring additional knowledge or expertise as defined by department leadership.
- Recognize opportunities and refer individuals to appropriate other departments or associates. This may include the Direct Connect Team, branches, loan officers, etc.
- Recognize possible fraud and respond according to bank policies and procedures.
- File feedback cases on behalf of people who express dissatisfaction with the bank’s products, services, customer service, etc.
What you will need as the Digital Support Customer Service Specialist:
- High school diploma or general education degree (GED)
- 2 years of experience working in a high-volume customer service position
- Banking experience
- Strong written, verbal, and digital communication skills
- Ability to navigate between multiple software programs to research and respond to individuals’ needs
- Strong interpersonal, verbal, and written communication skills
- Advanced time management skills
