What are the responsibilities and job description for the Remote -Hybrid- Medical Call-Center Agent position at ARA Diagnostic Imaging?
ARA Diagnostic Imaging is seeking an experienced Medical Call-Center Agent to join our growing team! This will be a Hybrid Remote-In-person position after training is completed.
Essential Functions by Work Group:
May perform one or more Pre-Imaging Services functions, including Scheduling, Authorization/Eligibility, Medical Records, and Quality Assurance.
Medical Records:
- Engaged in incoming phone calls, fax requests and emails while processing requests for medical records including films and digital images from patients and referring physicians.
- Receives, delivers and sends mail including correspondence with patients.
- Contacts patients and/or facilities to obtain comparison images or arrange distribution of ARA images.
- Produces quality images through various systems and gathers/assembles images for distribution.
- Generates and processes daily pull lists and add-ons to ensure timely delivery of prior images.
- Schedules outside exams to upload images into ARA Synapse.
- Creates addendums and over read requests from patients and physicians offices.
Education/Experience:
High School Diploma or GED. One to three years of experience in a healthcare or high-volume call center environment and medical terminology experience for radiology procedures preferred.
Skills/Knowledge:
- Excellent customer service skills
- Detailed oriented, multi- tasking, flexible, and problem-solving skills
- Knowledge of medical office procedures
- Knowledge of basic arithmetic to make simple calculations and the ability to sort and file materials correctly by alphabetic or numeric systems
- Ability to act independently upon receiving information and make decisions that achieve optimal results
- Highly motivated with great organizational skills
- Proficient in word processing, spreadsheets, Internet and data-entry programs
- Demonstrates a results orientation for delivering appropriate products and services in an accurate, complete and timely fashion
- Must be skilled in written and verbal communications, requiring the ability to read and write effectively and efficiently
- Skilled in typing at least 25 words per minute
Working conditions
May be exposed to negligible electromagnetic radiation.
Success factors
Successful incumbent possesses high energy, drive and positive attitude; is committed to customer service and teamwork; has the ability to multi-task and is focused on achieving results.
** Will work on site until fully trained, then will work 3 days in office, 2 days remote - equipment will be provided **
