What are the responsibilities and job description for the Customer Technical Service Engineer position at ArcelorMittal?
Everything would be very different without ArcelorMittal, the world’s leading steel and mining company. Buildings. Vehicles. Home appliances. Technology products. All of them are made of our steel. And our steel is made by you. Working to the highest standards and putting safety first, you can join us to create the steel that tomorrow’s world will be made of.
We are seeking leaders to help us transform the future of steel, who want to impact the world with innovative ideas, boldness and creativity.
For us, people who think differently generate innovative solutions and more creative responses to challenges. Therefore, we value diversity as a source of new perspectives for business and promote an inclusive work environment, in which everyone has the same opportunities for human and professional development.
And naturally you expect a fair salary, paid holidays and other benefits. And of course, you are looking for job satisfaction. What else is there? At ArcelorMittal North America the answer is there is a lot more.
Join our team.
Overall responsibility :
Investigating and dispositioning material produced in all ArcelorMittal North America plants for the customers in his / her assigned territory. He / she must have knowledge of each mill and their products. The Engineer evaluates material through inspection at the customer's plant and submits samples to mill laboratories to determine source causes.
Enters claims into various claim systems. He / she works with Accounting and Finance to resolve debit and payment issues. Thorough knowledge of the ArcelorMittal North America terms of sale and claims policy are a plus.
Assists in developing corrective action responses to the customer when required and communicates customer requirements to mill personnel for improvement activities. He / she evaluates inventories for possible liabilities.
Works closely with Sales, Customer Service, Research and other areas of the company to provide the best service and technical assistance to the customer. They will assists the customer and the Commercial organization in choosing appropriate products to meet the customer's requirements.
Participation in cost savings initiatives at the customer's facility may be required.
Will be responsible for dispositioning material at processors representing the interests of ArcelorMittal.
Must have good communication skills, both verbal and written and have the ability to interact with the customer and other departments at ArcelorMittal.
They must be self-motivated and have the ability to work independently.
Working knowledge of steel defects and their origins is required.
Travel is required, both local and overnight. The amount of travel will vary with territory.
What you’ll need : Education
Minimum high school
Preferered
Bachelor’s degree Engineering (Materials / Metallurgical)
Requirements
5 years of flat rolled processing or equivalent experience
Knowledge of pipe and tube, automotive, preprinted products and appliance market
Required skills
Experience with Claims Processing & Financial Coordination
Knowledge of Sales Terms & Claims Policy
Problem-Solving & Corrective Action Development
Ability to assess inventories for potential liabilities
Location
Houston to San Antonio region
What we’ll offer
We offer competitive salary, bonus, paid vacation, 401k employer match, health insurance, prescription drug insurance, dental insurance, vision insurance, life and disability insurance etc.
Call to action
Join us and you’ll see your work help create renewable energy, impact major industries and boost economies. At ArcelorMittal North America we’ll help you make your world.
