Customer Technical Service Engineer

U. S. Steel Tubular Products is seeking a CTS Representative. The CTS Rep is the technical liaison between the producing mills and the customer and is responsible for all technical aspects of the OCTG product and materials shipped into the customer’s facility.  The role emphasizes technical service activities, customer support, and a strong understanding of industry standards realized in USSTP products.

Key Responsibilities Include:

• Technical Support: Provide timely and effective technical assistance to customers, addressing their queries, troubleshooting issues, and resolving technical problems related to USSTP seamless OCTG steel products, including the premium and semi-premium connections.
• Customer Engagement: Develop and maintain strong relationships with customers by understanding their needs, providing technical guidance, and offering solutions to enhance their operations.
• Product Knowledge: Acquire and maintain in-depth knowledge of our seamless tubular steel products, manufacturing processes, premium connections, and applications to effectively support customers and provide accurate resolution of product issues.
• Quality Assurance: Collaborate with the quality control and production teams to ensure that products meet customer specifications and industry standards. Address any quality concerns raised by customers and work towards continuous improvement.
• Training and Education: Conduct training sessions and workshops for customers to educate them on product features, benefits, and best practices. Prepare technical documentation and user manuals to support their understanding and usage of our products.
• Field Visits: Travel to customer sites to assess their requirements, understand their challenges, and provide on-site technical support. Conduct inspections, audits, and troubleshooting as needed.
• Feedback and Reporting: Gather customer feedback on product performance, identify areas for improvement, and communicate findings to the product development team. Prepare detailed reports on customer interactions, technical issues, and resolutions.
• Collaboration: Work closely with sales, marketing, and engineering teams to align customer needs with business objectives. Participate in cross-functional meetings and contribute to the development of new products and services.

Required Education and Experience:

• A Bachelors Degree in Mechanical Engineering, Petroleum Engineering, or Metallurgical Engineering, is preferred, although degrees in related fields will also be considered.
• A minimum of 5 years experience in the oil and gas industry with a focus on OCTG customer technical service or experience working in the supply chain at a domestic E&P company.
• Additional experience in premium OCTG connections and oilfield services is an asset; oilfield NDT experience is a plus.
• Strong verbal/written communication and presentation skills; strong Microsoft software skills and previous experience with Salesforce is preferred.
• Results oriented with the ability to work effectively in a team environment.
• Ability and willingness to travel.