Operation Manager

Arch Amenities Group, the world's leading spa, fitness, and leisure firm, is seeking a Fitness Operations Manager. The Fitness Operations Manager is responsible for directing all facility operations including developing and directing strategic planning efforts; maximizing sales while monitoring and controlling expenses to meet planned operating profits; creating and executing strategic business plans, promotions, and productivity targets; assisting with the development of annual budgets and marketing programs, recruiting, hiring, and training all employees by established costs, procedures, and staffing needs; and providing leadership and opportunities for overall facility growth and individual skill enhancement

Responsibilities:

• Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.

• Develops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and, with Senior Regional Director's approval, forwards recommended changes to the client.

• Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.

• Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.

• Maintains a monthly inventory of supplies, equipment, and or products.

• Recruits the key personnel for Operations, where applicable. Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.

• Conducts on-going training/educational programs for locker room attendants and housekeeping department. Holds team meetings on a regular schedule.

• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system. Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.

• Assesses all employees' progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.

• Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.

• Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.

• Directs and oversees all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitability.

• Contributes to the annual strategic plan highlighting targeted operational, programming, customer service and financial objectives.

• Recommends and develops marketing strategies to include planning/coordinating promotions, facility activities and effective advertising.

• Maintains cooperation and teamwork throughout the facility, placing a high emphasis on client service and satisfaction.

• Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.

• Develops and implements systematic membership programs that targets new members, general memberships, and infrequent users.

• Ensure compliance with all state licensing and health requirements.

• Other duties as assigned

Qualifications:

• Bachelor's degree in health fitness or business management field

• Minimum of 3 years supervisory experience

• Strategic planning, employee supervision and training, and financial management skills

• Must be able to lift 45-pound weight plates

• Excellent customer service skills

• Efficient, well organized, and able to handle a variety of duties simultaneously

• Professional manner, discretion, and appearance

• Excellent verbal and written skills

• Energetic, enthusiastic and motivational

• Effective leadership skills and strong work ethic

• Proficient in appropriate computer skills and office equipment

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Compensation: 52,000.00 Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.