Warranty Specialist - Customer Experience

Job Summary:

The Warranty Specialist - Customer Experience is responsible for most of the homeowner interaction in an effort to raise the level of homeowner satisfaction. They manage the in-construction walkthrough all the way through completing one-year warranty claims while taking a proactive approach to resolve buyer issues.

Duties/Responsibilities:

• Accurately updates and inputs documentation into Marksystems database daily.
• Closes out claims in a timely and effective manner.
• Adjusts schedules for walkthroughs and closings accurately as needed.
• Completes a detailed pre closing walk list with the sales agent and homeowner of items that need to be addressed.
• Completes detailed pre-closing walk list with the sales agent and homeowner.
• Completes a New Home Orientation with the buyers. Verifies items have been completed and demonstrate the functions of the home to the buyer while seeking high level of customer satisfaction.
• Sends emails for a 45-day and 1-year warranty follow-up and goes over the items to determine if they are warrantable or not.
• Schedules sub-contractors on warrantable items and verifies completion with homeowner and contractors.
• Responds to homeowners calls and emails that come through the grasshopper line and warranty email.
• Creates a quality assurance list to help minimize warranty claims.
• Receives RE-10 list from inspectors and schedules those items to be completed in a timely manner.
• Meets with the Sales Team and provides feedback on what homeowners are saying.
• Discusses homeowner’s concerns and suggests improvements for the organization.

Required Skills/Abilities:

· Strong verbal and written communication skills.

· Extremely detail-oriented.

· Proficient computer skills, including Microsoft Office.

· Ability to routinely shift demands.

· Ability to enter data in an accurate and meticulous manner.

· Working knowledge of general office equipment.

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· Must have a vehicle to transport supplies, valid driver's license and ability to drive to communities.

Education and Experience:

· High School diploma or GED.

· At least three years of related warranty/construction experience; new home building experience preferred.

· Prior customer service experience preferred.

Physical Requirements:

· Must be able to access and navigate all areas of the construction site in all types of weather.

· Must be able to lift up to 40 pounds at times.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $50,000 - $60,000