What are the responsibilities and job description for the National Customer Experience Specialist position at Legend Boats?
Join the Legend Boats National Team!
We’re excited to announce an opening for a Full-Time Seasonal Customer Experience Specialist on our National Team! This on-site role can be based at either our Barrie, Ontario or Whitefish, Ontario locations.
As the primary point of contact for our customers, you’ll be responsible for delivering exceptional service throughout their entire journey. From coordinating service appointments and managing repair orders to ensuring clear communication between customers and technicians, you’ll play a key role in creating a seamless and positive experience.
Success in this role requires strong customer service skills, excellent organization, and a collaborative approach. Fluency in both French and English (oral and written) is a must. If you’re passionate about providing top-notch support and want to be part of a dynamic national team, we’d love to hear from you!
Who We Are:
Legend Boats is your partner in creating unforgettable memories on the water. As a leading Canadian boat manufacturer, we design and build high-quality aluminum, deck, and pontoon boats that are perfect for Canadian waters.
Our commitment to excellence extends beyond our products. We strive to create a positive and inclusive workplace where everyone feels valued and supported. Join our team and be part of a company that's dedicated to innovation, quality, and unforgettable boating experiences.
Compensation:
$20- $25 per hour, based on experience. Plus, you’ll enjoy performance-based bonuses and opportunities for career advancement!
What will you be doing?
- Deliver exceptional customer service by responding to inquiries within 60 seconds by phone/chat and resolving most issues on the first interaction.
- Keep customers in the loop with proactive updates via calls, chats, and emails until processes are automated.
- Encourage positive customer reviews and gather feedback to share with internal teams, helping improve the customer experience.
- Contribute to maintaining a 70 company-wide Net Promoter Score (NPS) by providing efficient, solution-focused support.
- Stay current with training, identify customer pain points, and suggest at least one improvement idea each month to enhance the customer journey.
- Collaborate with the team to track trends in Salesforce, reduce outbound volumes from stores/dealers, and participate in special projects to streamline processes.
During busy periods, this role serves as a backup to:
- Perform boat drop-offs and pick-ups, ensuring a smooth customer experience
- Conduct boat and accessory orientations, along with follow-up programs to build lasting relationships
- Organize store displays and maintain a visually appealing, well-stocked environment
- Assist with administrative tasks and data entry to ensure accurate recordkeeping
- Other duties as assigned
What makes you an ideal candidate?
- Fully fluent in both French and English, with excellent verbal and written communication skills.
- Strong problem-solving abilities with a focus on first-contact resolution and reducing customer effort.
- Proven ability to deliver proactive, customer-focused service and encourage positive feedback.
- Comfortable using CRM tools like Salesforce to track customer trends and identify process improvements.
- A team player who brings forward innovative ideas to enhance the customer journey and overall experience.
- Self-motivated with a commitment to completing training, meeting performance targets, and contributing to company-wide goals.
Why Join the Legend Family?
- Great Company Culture: Experience a supportive and collaborative work environment where your contributions are valued.
- Ongoing Training: Grow your skills and have access to future opportunities within the company through our exclusive Legend and Mercury training programs.
- Stay Healthy: Maintain a balanced lifestyle with our free on-site fitness center.
- Celebrate Together: Enjoy company-sponsored events, holidays, and celebrations.
- Get Out on the Water: Take advantage of our Live the Legend Program and experience the thrill of boating firsthand.
- Work-Life Balance: Start with 2 weeks of annual vacation to recharge and explore new adventures.
Ready to take the next step?
Explore all our career opportunities at Legend Boats!
Salary : $20 - $25
