What are the responsibilities and job description for the Customer Experience Specialist position at Shabby Fabrics?
About Us
">Shabby Fabrics is an international leader in the quilting industry, founded in 2005. We pride ourselves on our innovative designs, original art, and cutting-edge technology.
Job Summary
">We are seeking a highly skilled Customer Care Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service via phone, email, chat, and text.
Duties and Responsibilities
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• Provide top-notch customer care by building genuine relationships with our valued customers.
• Respond promptly to phone calls with a friendly and professional demeanor.
• Process phone orders efficiently and suggest relevant products based on customer needs.
• Utilize active listening and effective communication skills to meet customer needs, answer questions, and resolve any concerns or complaints.
• Assist operations and order fulfillment teams during slower call times.
• Perform additional duties as assigned.
Key Skills and Qualifications
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• Excellent verbal and written communication skills.
• Strong arithmetic and computation skills, particularly in measurements (yards, inches).
• Excellent organizational skills and attention to detail.
• Strong problem-solving skills.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office Suite.
Compensation Package
">We offer a competitive salary, plus comprehensive benefits including health insurance, dental, vision, paid time off, 401K with a generous match, paid holidays, employee discounts, and paid breaks.
