Customer & Technical Support Coordinator

Essential Job Functions

The CSC functions include but are not limited to:

• Delivering exceptional customer service through receiving and processing orders accurately and in a timely fashion
• Must have knowledge and utilization of basic measurement tools (i.e. tape measure, ruler, scale)
• Ability to read architectural drawings or the willingness to learn
• Demonstrate basic knowledge of products and pricing
• Addressing and taking initiative in following up on customer inquiries
• Resolve discrepancies found on customer orders and proactively facilitate the communication between departments for resolution
• Collaborate and maintain communications with Sales Representatives on customer-related issues
• Maintain statuses on assigned customer open order reports
• Continually determine job urgency and priorities to satisfy customer requirements, escalating issues to management as required
• Use problem solving ability to contribute, suggest and/or improve work flows, procedures, etc.
• Using computer proficiency to quickly and accurately enter data
• Adhere to company policies, procedures and system documentation
• Working interactively with fabrication supervisors and other internal customers, to provide accurate & efficient instructions for custom fabrication of aluminum extrusions for doors and frames
• Assist with other related duties as assigned or required

Job responsibilities:

• Successfully interact with other service centers and plants
• Contribute to continuous improvement activities as needed or assigned
• Ensure orders maintain internal schedule to keep pace to be on time to the customer
• Work closely with team members to ensure completion of daily tasks
• Actively engage in safety of self and others at the facility, including holding customers and contractors responsible for best in class safety

Basic Qualifications

• Minimum high school diploma or equivalent from an accredited institution
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Preferred Qualifications

• Associates degree and 2 years minimum work experience in the construction / architectural industry.
• Construction industry or aluminum architectural systems knowledge. Working knowledge of Kawneer competitors.
• Excellent computer skills: Microsoft Office Suite including Outlook and Excel. KaluCAD & JD Edwards a plus.
• Organization and time management skills.
• Communication Skills: Written and verbal / phone.
• Ability to work with customers and sales organization to formulate successful order pursuit strategies.
• Ability to work with customers and sales to formulate successful order pursuit strategies.
• Ability to work in a team environment.
• Demonstrated ability to follow written and verbal instructions.
• Ability to function in an environment with tight deadlines.