What are the responsibilities and job description for the Technical Support Team Lead position at Honeywell?
Design Solutions to Enhance Quality of Life
At Honeywell, we are committed to providing innovative solutions that address critical challenges in energy efficiency, safety, and productivity. As a Lead Technical Support Specialist, you will play a vital role in delivering technical support and guidance to our engineering teams, ensuring the successful completion of projects and enhancing support efficiency.
We are seeking an experienced professional who can provide advanced customer support for refrigeration, HVAC, and lighting control systems. Your expertise will be instrumental in leading and managing a team of support specialists, collaborating with cross-functional teams, and developing processes to improve support effectiveness.
- Serve as a primary point of contact for multisite customers experiencing escalated incidents.
- Prioritize and manage tickets efficiently, ensuring prompt resolution and high-quality service delivery.
- Provide advanced customer support for installed hardware and software, including troubleshooting and problem-solving.
