Sr. Desktop Support Tech

Overview


Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and 1,700 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.

POSITION SUMMARY:

The Senior Desktop Support Technician provides accurate, timely, and creative solutions to end-user computer problems of a moderate nature to ensure end-user productivity. Performs restorative and maintenance actions either remotely or at the end user’s location to resolve problems using basic troubleshooting and technical skills. Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the enterprise.

Responsibilities

• Responsible for incoming support calls/requests from end users related to a variety of desktop issues.
• Support desktop hardware, software standards and management practices including application distribution.
• Set up and prepare technical equipment for deployment.
• Advocate for and promote enterprise desktop standards and policies.
• Ensures compliance with Enterprise Change Committee requirements and processes.
• Provide desktop leadership and support on assigned projects.
• Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patches
• Support other IT departments associated to end-user equipment as required.
• Document issue resolutions to improve peers’ ability to resolve similar problems in the future.
• Track and document time associated to specific projects and daily functions.
• Periodic travel required, based on project needs.
  
  

Qualifications


Education and Experience:

• Associates’ degree in Information Systems / Computer Science or equivalent technical training.
• Minimum of four years’ experience in Information Systems / Network Administration in an enterprise setting.
• Experience with Desktop operating systems, Windows Server and Active Directory.
• Experience in installing and replacing computer peripherals.
• Experience with teleconferencing applications (e.g. Cisco Webex
  
  

Knowledge, Skills & Abilities:

• Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP.
• Strong analytical and problem solving skills.
• Strong organizational and time management skills.
• Exhibits clear written and verbal communication skills.