What are the responsibilities and job description for the Service Desk 2/SD2 position at Ardent Technologies Inc?
Greetings from Ardent,
Job Title: Service Desk 2/SD2
Location: Columbus, OH
Client: State of OH (DPS)
** Onsite Work
Job Duties:
- Process all equipment coming into or leaving IT
- Update Asset Inventory System
- Process Salvage equipment (removing the hard drives, doing entire process)
- Unpacking and packing boxes for equipment and preparing it for shipment to ACF or other DPS sites
- Pickup and Deliver equipment from DIS/Excel/DTS/ETC
- Complete any Service Now tickets on equipment requests (ie monitors, keyboards, mice, HDMI cables, etc)
- Reconcile all Inventory sheets (paper/electronic) on daily basis
- Validate all of the IT Operations Room equipment weekly to ensure inventory is up to date and correct
- Serves as backup contact for level 1 support
Required Skills:
- 1-3 years IT Experience
- Education in IT Support
Desired Skills:
- Inventory Management experience
Thank you
Pramod Reddy Kambam
Ardent Technologies Inc.
6234 Far Hills Avenue, Dayton, OH 45459
Ph: 937-660-5683 | Fax: 937-312-1346
Email: k.pramod@ardentinc.com | www.ardentinc.com
IT Service Desk Specialist
Russell Tobin -
Columbus, OH
IT Service Desk Support
Central Ohio Urology Group -
Columbus, OH
IT Service Desk Specialist
Nesco Resource -
Albany, OH
