What are the responsibilities and job description for the IT Help Desk and Systems Support Position position at Ardmore Power Logistics?
Overview
- Ardmore Logistics is a 3rd Party Logistics company based in Westlake OH serving the energy industry. To support our local and distributed teams, we are adding an IT Help Desk and Systems Support role in our Westlake, OH office.
- IT Help Desk and Systems Support Position: You will be required to be curious, detail oriented, and have a strong ability to research, learn, and troubleshoot new and unfamiliar systems and technologies. This role will primarily focus on Microsoft environment support but also includes maintaining user profiles and first level support for our proprietary Transportation Management Systems, VoIP infrastructure. VPN, and IP networks.
Initial Responsibilities:
· Troubleshooting and resolving issues related to Windows operating systems, hardware, and software via phone, chat or remote desktop session.
· Managing internal user accounts and access control in an Active Directory environment.
· Management of Microsoft Windows and Office licensing.
· Provisioning, installing, configuring, and managing internal user Laptops, Desktops and peripherals.
· Internal user asset management.
· Managing Adds/Moves/Changes of client user accounts via our proprietary Transportation Management System interface.
· First level support of VoIP infrastructure including provisioning VoIP devices and accounts.
· First level support of VPN infrastructure including creation, documentation and revocation of user certificates.
· First level support of IP network infrastructure.
Required Skills:
· Proficiency in Windows operating systems and Microsoft Office suite.
· Strong understanding of Active Directory, it's components and implementation.
· Strong understanding of IPv4 networking.
· Familiarity with the Linux/Unix console and file editing.
· Excellent problem-solving and communication.
· Patience, calmness, and a methodical approach to troubleshooting user issues.
Benefits:
· Benefits include Health, Dental, Vision, 401k with company match, PTO and a flexible work environment.
A successful drug screen and background check are a condition of employment.
Job Type: Full-time, on premises
Job Type: Full-time
Schedule:
- Day shift
Ability to Commute:
- Westlake, OH 44145 (Required)
Work Location: In person