Property Preservation Manager

Job Summary:

 Under executive direction, the Preservation Manager is responsible for managing the company’s bid, production and vendor management departments and all file level associates that includes, is not limited to, the training, performance measurement, coaching, and otherwise directing all personnel to meet and exceed client goals and company objectives.  The Preservation Manager will also oversee the on-going development, retention of maintenance of field level vendors to ensure timely completion and compliance with client requirements.  This is an in-office based position out of the company’s corporate headquarters in Virginia Beach, VA.  

Essential Functions:

·         Review daily work assignments for all staff members to ensure responsibilities are distributed in a manner to ensure an efficient means of proactive placement, confirmation and follow up of all orders.

·         Ensure unassigned orders are reviewed daily and implement proactive steps to recruit vendors for placement.

·         Trouble shoots past due orders to ensure adherence to company follow-up procedures and minimize client risk.

·         Mentor, coach and train employees on company procedures and best practices needed to maximize production while minimizing timelines for order completion.

·         Review daily exception reports and system buckets to identify risk items, process gaps and staff training opportunities.

·         Coordinate the initiation of bulk order imports from clients into the company operating system, review for accuracy and notify staff for dispatchment.

·         Communicate and ensure the successful execution of process changes and new initiatives as directed by a client, investor, or executive management. 

·         Manage level one escalations from clients and vendors to minimize property level risks and reputational damage to the company brand name.

·         Identify coverage gaps and areas of underperforming vendors to coordinate and execute improvement to regions as needed.

·         Coordinate the seasonal implementation of property level work order tasking as required by location and property needs. 

·         Act as level 1 escalation for quality review of bid submissions and property approvals for conveyance to HUD or other investors/servicing entities.

·         Assist executive leadership with projects or other initiatives as required. 

Qualifications and Requirements:

·         Minimum of five years of hands-on experience in a preservation environment

·         Ability to work with and motivate others including developing vendor relationships while maintaining a high standard of employee and client relationships.

·         Ability to multi-task and work in a fast-paced environment.

·         Excellent written, verbal, and interpersonal communication skills across all levels of the organization and with company clients.

·         Demonstrated ability to lead, analyze processes, support change, and think operationally and strategically to achieve business goals.

·         Bachelor’s degree preferred.

AREMCO Offers:

·         Competitive salary

·         Full medical and dental insurance paid by the company.

·         The opportunity to advance with a growing national company that retains an open, small business culture.