What are the responsibilities and job description for the IT Support Specialist position at Arkansas State University?
Job Overview:
A challenging role for a dedicated IT professional to join the team at Arkansas State University, supporting the Emergency Management department. As an Emergency Management Specialist, you will be responsible for implementing, maintaining, and utilizing various systems, including camera, ephone, and panic button systems. This position requires a high level of technical expertise and excellent problem-solving skills.
Key Responsibilities:
• Serve as the primary support technician for IT-related services utilized by UPD and EM departments.
• Manage and maintain security camera operations, emergency phone installations, panic buttons, access control readers, and access control modules.
• Oversee IT maintenance budget and contracts for UPD/EM technologies.
• Assist with installation and support for all security-related technologies across campus.
• Perform preventative maintenance to ensure updated systems.
Required Skills and Qualifications:
• Proven experience in Microsoft or Mac OS environments.
• Strong understanding of basic network operations and audio/video devices.
• Excellent diagnostic and problem-solving skills.
• Ability to install and configure various hardware and software.
• Physical ability to work in tight spaces, lift over 25 lbs., and perform other duties as required.
• Great customer service attitude, clear communication skills, attention to detail, and flexibility.
Benefits:
The successful candidate will enjoy a competitive salary, regular working hours, and opportunities for professional growth and development within a dynamic organization.
A challenging role for a dedicated IT professional to join the team at Arkansas State University, supporting the Emergency Management department. As an Emergency Management Specialist, you will be responsible for implementing, maintaining, and utilizing various systems, including camera, ephone, and panic button systems. This position requires a high level of technical expertise and excellent problem-solving skills.
Key Responsibilities:
• Serve as the primary support technician for IT-related services utilized by UPD and EM departments.
• Manage and maintain security camera operations, emergency phone installations, panic buttons, access control readers, and access control modules.
• Oversee IT maintenance budget and contracts for UPD/EM technologies.
• Assist with installation and support for all security-related technologies across campus.
• Perform preventative maintenance to ensure updated systems.
Required Skills and Qualifications:
• Proven experience in Microsoft or Mac OS environments.
• Strong understanding of basic network operations and audio/video devices.
• Excellent diagnostic and problem-solving skills.
• Ability to install and configure various hardware and software.
• Physical ability to work in tight spaces, lift over 25 lbs., and perform other duties as required.
• Great customer service attitude, clear communication skills, attention to detail, and flexibility.
Benefits:
The successful candidate will enjoy a competitive salary, regular working hours, and opportunities for professional growth and development within a dynamic organization.
