What are the responsibilities and job description for the IT Support Specialist position at Trisian-Global Consulting LLC?
Job Description
Job Description
Trisian-Global Consulting LLC is seeking an IT Support Specialist for a full-time position (on-site) in the Memphis area. The primary responsibility of this position is to provide support, analysis, and development assistance for all technology that supports the daily operations.
Your primary responsibilities will include :
- Troubleshooting technical support that have escalated beyond service desk.
- Provide primary computer systems support for all facilities.
- Provide hands-on experience in technical support for 100 Windows-based PCs, laptops and printers.
- Install, maintain, and troubleshoot end user workstation hardware, peripheral devices, software and network hardware.
- Perform on-site assistance for central IT staff to help diagnose and resolve complex computer hardware and software problems and implement corrective solutions
- Respond to incoming calls, service tickets and / or e-mails regarding problems
- Accurately document and manage trouble instances in the IT trouble ticket system according to the established guidelines
- Develop and maintain an inventory of all IT infrastructure components
- Participation in projects implementing new technologies to support strategic initiatives
- Support the development and implementation of new computer projects and new hardware installations
- Work with vendors that support various technology related services (e.g. cabling, third-party support)
- If necessary, liaise with third-party support and PC equipment vendors
Qualifications :
