What are the responsibilities and job description for the Aquatics Front Desk Attendant position at Army Navy Country Club?
Job Title: Aquatics Front Desk Attendant
Location: Army Navy Country Club (Arlington and/or FFX Aquatic Facility)
Department: Aquatics
Reports To: Aquatics Manager
About Army Navy Country Club:
Army Navy Country Club is a prestigious private, member-owned institution with a history dating back to 1924. Spanning 488 acres across two campuses located in Arlington and Fairfax, Virginia. As part of the aquatics team, in the capacity of a front desk attendant, you will play a crucial role in ensuring a welcoming and friendly environment for our members and guests. ANCC values professionalism, hospitality, and attention to detail, and your position is vital in maintaining a positive environment at our aquatic facilities.
Job Summary:
We are seeking a friendly, attentive, and member-focused Front Desk Attendant to join our team and ensure a seamless experience for our members and guests at the pool. As a Front Desk Attendant, you will be the first point of contact for visitors to our pool area, responsible for providing exceptional service and maintaining a welcoming and organized environment.
Key Responsibilities:
- Greet and Welcome Members and Guests: Warmly welcome all visitors to the pool area, provide information about pool facilities, services, and club policies, and assist with inquiries.
- Check-In and Registration: Efficiently handle member check-ins, guest registrations using the club's system.
- Safety Compliance: Ensure that all guests adhere to pool rules and safety regulations, including proper attire and conduct. Monitor pool activities and report any safety concerns to the Pool Manager.
- Concierge Services: Offer assistance and recommendations for on-site dining, special events, and club activities to enhance the overall experience.
- Maintain Cleanliness: Keep the front desk area and surrounding spaces clean and organized. Ensure that all amenities are well-stocked and in good condition.
- Communication: Relay important club announcements, events, and pool closures to members and guests effectively.
- Conflict Resolution: Address member or guest concerns and complaints professionally and promptly, escalating issues to the Pool Manager or Club Management as necessary. 8. Collaboration: Work closely with the Pool Manager, lifeguards, and other club staff to ensure a cohesive and efficient operation.
Qualification:
- Previous customer service or front desk experience is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Basic computer skills for check-in and reservation systems.
- Knowledge of pool safety regulations and CPR/First Aid certification is a plus.
Seasonal Benefits
Army Navy Country Club places a strong emphasis on the well-being of its staff, offering comprehensive benefits designed to support a balanced and fulfilling career.
- Complimentary Meals
- Club-sponsored Staff Events
- Five Star Employee Recognition Program
Army Navy Country Club is an EEO
This job is a civilian position and does not require military service (including commission and enlistment)
