What are the responsibilities and job description for the Overnight Front Desk Agent position at Arrow Hotel & Bonfire Grill?
The front desk receptionist will be primarily responsible for accommodating patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
The afternoon shift is from 3:00 PM to 11:00 PM.
The overnight shift is from 11:00 PM to 7:00 AM.
Work Tasks
Greet, register, and assign rooms to guests of the hotel.- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Issue room keys and provide information to guests related to their stay.
- Make and confirm reservations.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Inspect rooms after housekeeping staff have indicated rooms are clean to ensure everything is in order prior to guest check-in.
- Keep records of room availability and guests' accounts, manually or using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
- Review accounts and charges with guests during the check-out process.
- Transmit and receive messages, using telephones or telephone switchboards.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Arrange restaurant reservations for customers.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Sort incoming mail and messages.
Required Abilities
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity — The ability to speak clearly so others can understand you.
Speech Recognition — The ability to identify and understand the speech of another person.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Written Comprehension — The ability to read and understand information and ideas presented in writing.