What are the responsibilities and job description for the Customer Service Representative position at Arrow Lift?
This is an exciting and challenging opportunity to join one of the most capable and technical teams in a growing industry. This job will require a candidate with exceptional customer service skills, professional written and interpersonal communication, multi-tasking abilities, and a heart for helping others. Serves customers by handling phone calls, processing paperwork, reviewing & enrolling customers in our service plan options, and assisting the customer service team.
Qualifications:
- Exceptional phone skills and communications with customers in all backgrounds.
- Exceptional customer service skills.
- Prior Customer Service or Sales Experience.
- Cheerful and helpful personality.
- Level disposition.
- Accurate Database capture and entry capabilities.
- Accurate Document handling, logging, compiling, and maintaining customer's information.
- Strong attention to detail.
- Self-motivated, self-directed, and independent problem solver.
- High-level multi-tasking capabilities.
- Proficient organizational skills.
- Computer Proficiency (including MS Office Apps).
- Knowledge of and ability to operate general computer equipment/devices.
- Ability to work both alone and in a team environment.
General Job Duties:
- Answer phone calls and resolve or facilitate to others as needed. Assure customer confidence.
- Enter, update, and maintain accurate customer information in database.
- Order processing on stair lift sales transactions.
- Processing stair Lift permit submittals and approvals.
- Handle requests for service plan information by efficiently and effectively explaining options.
- Follow up with customers coming off warranty and enroll (sell) them a service plan.
- Enter new service plans and assist customers with the sign-up process.
- Ongoing learning in safety awareness, code and regulatory knowledge as it helps equip in the selling stage.
- Document actions by completing forms, reports, logs, and records.
- Update database by verifying and entering data.
- Maintain and protect organization's value by keeping information confidential.
- All others duties as assigned.
