What are the responsibilities and job description for the ServiceNow OCM Specialist position at ARROWMINDS INC?
ServiceNow OCM Specialist
Location: 19001 Kermier Rd, Waller, TX 77484/ onsite
Role and Accountabilities:
- Candidates will be experienced in leading OCM activities in ServiceNow engagements.
- In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:
- Own end-to-end deliverables such as change impact assessment and communications plan, including managing timeline, liaising with training teams, taking part in design sessions, and interviewing key stakeholders, conducting user engagement surveys.
- Proactively identify and mitigate risks to successful change, working collaboratively with technical teams and the project management team (PMO) to discern potential impacts stemming from change requests and/or configuration workarounds- Work within the team to conceive and develop consistent communications and change strategies / plans that are aligned with project workstreams, Talent strategies, and leading practices- Support the implementation of change and communications strategies
- Ability to think both strategically and tactically, with strong analytical and problem solving skills
- Collaborate closely with stakeholders to understand business needs and translate them into functional requirements for ServiceNow implementation, particularly in IT Service Management, IT Operations Management, and HR Workflows.- Facilitate workshops and training sessions to educate stakeholders and users on new processes and ServiceNow functionalities.- Monitor and analyze post-implementation performance to identify areas for continuous improvement and optimization.- Act as a liaison between the technical team and business units, ensuring clear communication and understanding of process changes.
Qualifications:
- Skills and Experience Requirements:
- Strong stakeholder / client management skills, including the ability to influence and build consensus
- Excellent analytical and problem-solving skills
- Effective communication skills (written and verbal)Skills and Certifications
Top Skills:
- Bachelor's degree with at least 5 years of OCM experience
- OCM experience in ServiceNow engagements is a plus. OCM experience is mandate.
- Minimum of 4 years of experience in business process consulting or analysis, with a focus on IT service management systems, preferably including experience with ServiceNow.
Preferred Certifications :
- Relevant PROSCI certifications in OCM.
- ITIL v3 certification
Job Type: Contract
Pay: $120,000.00 - $125,000.00 per year
Schedule:
- No weekends
Ability to Commute:
- Waller, TX 77484 (Preferred)
Ability to Relocate:
- Waller, TX 77484: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Waller, TX 77484
Salary : $120,000 - $125,000
