ServiceNow OCM Specialist

Date Posted: 04/02/2025

Hiring Organization: Rose International

Position Number: 480629

Job Title: ServiceNow OCM Specialist

Job Location: Waller, TX, USA, 77484

Work Model: Onsite

Employment Type: Temporary

Estimated Duration (In months): 7

Min Hourly Rate($): 70.00

Max Hourly Rate($): 75.00

Must Have Skills/Attributes: Analytical Skills, OCM (Organizational Change Management), Problem Management, ServiceNow

Job Description

*****Managing Mgmt Consultant ServiceNow OCM Specialist******

Required Education:

• Bachelor's degree

Required Qualifications:

• 5 years of OCM experience

• Minimum of 4 years of experience in business process consulting or analysis, with a focus on IT service management systems, preferably including experience with ServiceNow.

• Strong stakeholder / client management skills, including the ability to influence and build consensus

• Excellent analytical and problem-solving skills

• Effective communication skills (written and verbal).

Preferred Qualifications:

• Relevant PROSCI certifications in OCM.

• ITIL v3 certification

Job Responsibilities:

• The successful candidate(s) will be responsible for, but not limited to, the following duties: - Own end-to-end deliverables such as change impact assessment and communications plan, including managing

timeline, liaising with training teams, taking part in design sessions, and interviewing key stakeholders, conducting user engagement surveys. - Proactively identify and mitigate risks to successful change, working

collaboratively with technical teams and the project management team (PMO) to discern potential impacts stemming from change requests and/or configuration workarounds- Work within the team to conceive and

develop consistent communications and change strategies / plans that are aligned with project workstreams, Talent strategies, and leading practices

• Support the implementation of change and communications strategies

• Ability to think both strategically and tactically, with strong analytical and problem-solving skills

• Collaborate closely with stakeholders to understand business needs and translate them into functional requirements for ServiceNow implementation, particularly in IT Service Management, IT Operations Management,

and HR Workflows.

• Facilitate workshops and training sessions to educate stakeholders and users on new processes and ServiceNow functionalities.

• Monitor and analyze post-implementation performance to identify areas for continuous improvement and optimization.

• Act as a liaison between the technical team and business units, ensuring clear communication and understanding of process changes.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).