What are the responsibilities and job description for the End User Support Analyst - II position at Artech LLC?
Title : End User Support Analyst - II
Duration : 12 months
Location : Alpharetta, GA
VZGTJP00055786
Description :
Targeted Years of Experience : 3-5 years
- Working Model : Hybrid- The selected candidates will be required to work in the office for up to 5 days a week. Currently people are expected to be in the office 2 days per week but we dont want to exclude it could go to 5 at some point. We don't have a schedule of which 2 days they must go in since our team varies days on when they go in that is convenient. If hired in Alpharetta, I can see them going in the same days as the manager does for instance.
Responsibilities :
Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA s.
Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
Provide exceptional customer service in person, via phone and email as necessary.
Resolve help desk issues including troubleshooting hardware and software issues.
MUST HAVE SKILLS (Most Important) :
3-5 years experience troubleshooting desktop computing environments (hardware, Windows operating system, networking).
3-5 years experience with Google Sheets
Efficient time management skills to prioritize and track multiple tasks
Willingness to work evenings, weekends, and holidays
DESIRED SKILLS :
Experience working in At Your Service
EDUCATION / CERTIFICATIONS :
Associates degree in the IT field or equivalent work experience required
Technical certifications such as Comptia A , Comptia Net desired
