What are the responsibilities and job description for the End User Technical Support II position at Pinnacle Group?
Note :
Required to work in the office for up to 5 days a week.
Working Model : Hybrid- The selected candidates will be required to work in the office for up to 5 days a week.
Currently expected to be in the office 2 days per week but Client doesn't want to exclude it could go to 5 at some point.
Client doesn't have a schedule of which 2 days they must go in since our team varies days on when they go in that is convenient.
If hired in Alpharetta, I can see them going in the same days as the manager does for instance.
Targeted Years of Experience : 3-5 years
Responsibilities :
Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA's.
Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
Provide exceptional customer service in person, via phone and email as necessary.
Resolve help desk issues including troubleshooting hardware and software issues.
Must Have Skills (Most Important) :
3 to 5 years' experience troubleshooting desktop computing environments (hardware, Windows operating system, networking).
3 to 5 years' experience with Google Sheets
Efficient time management skills to prioritize and track multiple tasks
Willingness to work evenings, weekends, and holidays
Desired Skills :
Experience working in At Your Service
Education / Certifications :
Associates degree in the IT field or equivalent work experience required
Technical certifications such as Comptia A , Comptia Net desired
Pay Range : $30- $34
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
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