What are the responsibilities and job description for the Customer Service Assistant **ASAP position at Artisprint?
About Us:
Welcome to Artis Print, where creativity, passion, and innovation converge to create designs that transcend the ordinary. Established with a mission to transform visions into captivating visuals, Artis Print is your partner in elevating brand identities and sparking connections through the art of design.
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, ensuring their needs are met with professionalism and efficiency. This role involves handling inquiries, resolving issues, and maintaining a positive relationship with customers.
Duties
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services.
- Assist customers with order processing, returns, and exchanges.
- Perform data entry tasks to maintain accurate customer records.
- Handle cash transactions and ensure proper cash handling procedures are followed.
- Conduct outbound calls to follow up on customer feedback and service satisfaction.
- Analyze customer issues to provide effective solutions.
- Maintain a high level of phone etiquette while interacting with clients.
- Collaborate with team members to enhance client services and improve overall customer support.
Experience
- Proficiency in data entry and office software applications.
- Experience with cash handling is a plus.
- Strong communication skills, both verbal and written.
- Multilingual abilities are highly desirable to assist a diverse clientele.
- Ability to analyze problems critically and provide thoughtful solutions.
- Familiarity with client services practices is an advantage.
Join us in delivering outstanding customer support while growing your career in a dynamic environment!
Job Type: Full-time
Pay: $17.90 - $20.57 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
- Morning shift
Work Location: In person
Salary : $18 - $21