What are the responsibilities and job description for the End User Technology Operations Manager position at Artmac Soft LLC?
Who we are :
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.
Job Description :
Job Title : End User Technology Operations Manager
Job Type : C2C
Experience : 7-15 Years
Location : St. Louis, Missouri
Required Skills and Experience :
Proficiency in analytical, organizational, project management, interpersonal and communication skills (written and oral).
Total 8 Years' experience required.
5-6 years of experience in leading a team for end user support.
Proficiency in building reports related to incidents and service requests and compliance.
Ability to perform detail-oriented business and technical analysis to discover, refine, and document the requirements for technically oriented projects.
Ability to multi-task and solve problems innovatively.
Having knowledge of Service Management.
Certification in ITIL is Mandatory.
Responsibilities :
IT Inventory management of Organization assets at Client locations and annual reconciliation.
Accountable for ensuring that a well-developed End-user technology upgrade plan is maintained and executed to support the organization's capacity, performance, and availability requirements.
Act as an escalation point for all end User-related issues and ensure these are resolved in an appropriate and timely manner to meet agreed SLA expectations.
Ensure that all operational processes ( Service Desk, VIP Support, Regional Support, and User Desk provisioning ) managed to support the organization's SLA requirements
Manage End User Technology upgrades as required.
Improvements in the existing process and formulating new Processes.
Governance for Incident at User Desk Management.
Establish an environment where the End User Services team engages effectively with other groups with a prime focus on End User Infrastructure to be resourced and delivered in a timely manner
Ensure that a process of continuous review and improvement is inherent throughout all elements of the End User Services team
Continually review the capability needed to support the organization in delivering on outcomes and ensure action is taken to address identified capability gaps within the End User Services team.
Provide Leadership that inspires others to succeed and develop, and proactively share experience, knowledge, and ideas.
Qualification :
BA / BS in Business Administration, Finance, Computer Science, or an equivalent combination of education and / or experience.
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