WACO Title Input Clerk

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .

Position is based at 2592 S. 48th Street, Springdale, AR 72762.

Position requires availability Monday through Friday 8:00 am to 5:00 pm with flexibility to work additional hours as needed.

SUMMARY: The Title Input Clerk serves as the first point of contact for our customers when an order is sent to WACO. The Title Input Clerk is responsible for accurate data entry for any of the functions within the assigned department including title orders, title commitments, closing orders, and invoices. The incumbent will communicate with external and internal customers in a professional manner.

We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Efficiently enter data for any of the functions within the assigned department. Alert file if documents are missing or appear to be in error and notify the appropriate department and/or associate.
• Provide exceptional internal and external customer service by answering emails and phones promptly and in a sincere, professional manner.
• Collaborate with other departments to fulfill the title request needs of the customers. Complete all required documentation to meet customer needs and collaborate with internal groups to facilitate customer fulfillment.
• Escalate unresolved or complex inquiries to the appropriate personnel or department when necessary.
• Professionally communicate title insurance products to customers internally and externally. Direct incoming communication to the appropriate associate in a courteous and professional manner.
• May generate title commitments based on the input worksheet provided by the title agent and invoices for title insurance premiums and fees based upon examiner’s instructions, form calculators, and fee sheets.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
  
  
  

Responsibilities:

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High School Diploma or General Education Degree (GED) required.
• Data entry and/or administration experience preferred.
• Closing, processing or title insurance experience preferred.
  
  
  

Relevant military experience is considered for veterans and transitioning service members.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Grade 10

Pay Range: $15.00 - $17.81 per hour