What are the responsibilities and job description for the Business Development, Inside Sales position at Ascent Global Logistics?
About Ascent
Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.
Our Guiding Principles
At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.
What You’ll Do
The Business Development Representative-Inside Sales is responsible for prospecting leads through various lead sources and qualifying new customers based on a targeted criteria to fill the pipeline for the sales team across all business segments (On-Demand, International Freight Forwarding and Domestic over the road truckload, LTL and intermodal).
- Prospects new sales opportunities through inbound lead follow-up and outbound calls and emails.
- Research customers, their market position, competitors, etc. and identify key players and appropriate contacts to generate interest.
- Identifies the opportunity, determines, and presents the appropriate transportation solution based on customers service needs and overall potential.
- Routes qualified opportunities to the appropriate salesperson for further development and closure.
- Documents all activities daily in CRM for measurement and communicates account detail to all stakeholders.
- Answers customers’ questions, resolves any concerns, and provides additional information via calls and emails.
- Maintains and improves the database of prospects.
- Upsells products and services.
- Meets metrics and quotas set by management
What You’ll Bring
- 1 years inside sales or direct customer service customer experience.
- BA/BS degree or equivalent preferred but not required.
- Knowledge of international freight forwarding, domestic truckload, or on-demand transportation industry including US Customs & Border protection preferred.
- Strong computer skills in Microsoft Windows, Word, Outlook, and Excel
- Track record of consistently meeting and exceeding quotas and targets or metrics.
- Strong phone presence and experience dialing/emailing 30 customers per day.
- Proficient with corporate productivity and web presentation tools.
- Experience working with Zoho or similar CRM.
- Excellent verbal and written communications skills
- Detail oriented, with strong listening and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
Ascent’s Competitive Benefits
- 401(k) and employer matching
- Life Insurance
- Health, Dental, Vision Insurance
- Short- & Long-Term Disability
- Paid Time Off (PTO)
- Employee Assistance Program
- Paid Parental Leave
- Employee Wellness Program
- Paid Holidays
- Employee Recognition Programs
- Flexible Spending Account (FSA)
- Tuition Reimbursement
- Health Savings Account (HSA)
- Overtime, Differential & Bonus Pay
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