What are the responsibilities and job description for the Regional Sales Manager position at Ashland Springs Hotel?
About the Role :
The Catering Sales Manager at Ashland Springs Hotel will play a pivotal role in driving the hotel's catering revenue and enhancing guest experiences through exceptional service and strategic planning. This position requires a deep understanding of hospitality management and sales techniques to effectively promote and sell catering services to various clients. The successful candidate will be responsible for developing and maintaining relationships with clients, ensuring their needs are met while maximizing profitability for the hotel. Additionally, the Catering Sales Manager will analyze market trends and competitor offerings to create innovative catering packages that attract diverse clientele. Ultimately, this role is essential in establishing the hotel as a premier destination for events and gatherings, contributing significantly to its overall success and reputation in the industry.
Minimum Qualifications :
Experience in Hospitality Management, Business Administration, or a related field.
Proven experience in catering sales or a similar role within the hospitality industry.
Strong knowledge of revenue management and budgetary analytical capabilities.
Preferred Qualifications :
Experience with other computer accounting programs.
Familiarity with revenue management and hotel sales processes.
Previous experience in a leadership role within a hotel or catering environment.
Responsibilities :
Develop and implement strategic sales plans to achieve catering revenue goals.
Build and maintain strong relationships with clients, understanding their needs and preferences.
Coordinate with the culinary team to design customized catering menus that meet client specifications.
Conduct market research to identify new business opportunities and stay ahead of industry trends.
Prepare and present proposals and contracts to clients, ensuring clarity and alignment on services offered.
Skills :
The required skills such as hospitality management and hotel sales are crucial for understanding client needs and delivering exceptional service. Proficiency in revenue management and budgetary analytical capabilities allows the Catering Sales Manager to make informed decisions that enhance profitability. Knowledge of computer accounting programs, streamlines the booking and invoicing processes, ensuring accuracy and efficiency. Management skills are utilized to optimize pricing strategies based on demand, maximizing revenue potential. Overall, these skills are integrated into daily operations to create a seamless experience for clients while driving the hotel's catering business forward.
Duties :
Actively solicit new business opportunities by conducting effective sales to reach and exceed budgeted sales goals including weekly cold calls, communicating with former clients, and developing new business opportunities in all accounts including corporate, medical, social, government, pharmaceutical, and other.
Use budget data to correctly forecast each quarter and achieve or exceed forecasted numbers.
Conduct property tours and meetings with potential clients.
Timely (within 24 hours) response to any client inquiries (phone, email, face to face)
As a primary catering lead recipient, qualify business and establish the potential impact to the business.
Issue custom proposals and contractual agreements for Catering business.
Use Maestro Property Management System to keep track of sales inquiries, all event details including banquet event orders (BEOs)
Communicate with each event Contact : negotiating contract, signing contract and returning contract with receipt for deposit (where applicable), detailing BEOs.
Communicating group requests, details etc. with other departments including the kitchen, banquets department, front desk and maintenance when applicable.
Collaborate with the Sales Manager on selling, contracting, and upselling.
Keeping records of all communication with the client.
Attending all mandatory meetings.
Be involved in the community, professional organizations to positively influence the community while also searching for potential customers.
Follow procedures established at Ashland Springs Hotel sales office including filing system.
Ensure Neuman Hotel Group appearance and branding standards.
Establish relationships with all customers to solicit future business.
Maintain a good working relationship with other departments, employees, and guests.
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
Supervise, develop and guide Catering Associate making sure they reach their potential and fully support Catering & Sales Department
Promote employee empowerment and engagement.
Keep work area clean and organized.
Professionally deal with difficult situations / people, conflict resolutions skills.
Complete other duties as assigned by General Manager and / or Director of Sales and Marketing
Why work for us?
Competitive Company Benefits for Full Time Employees 4 Medical plans to choose from through Kaiser Permanente and Aetna, a Dental plan through SunLife Financial, and a Vision plan through SunLife Financial using the VSP network.
A Retirement plan through the company sponsored 401k plan which includes a company match
Company paid Life Insurance and Accidental Death and Dismemberment coverage for Full Time Employees
Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness / racquet facilities)
Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!
We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
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