IT Support Technician

Description

Baltimore County Public Schools (BCPS) is searching for an experienced IT Support Technician to join our team and help our users get the support they need. As an ideal candidate, you are licensed and have proven experience maintaining and monitoring computer systems and networks, solving complex technical issues, and collaborating with team members across all departments and external users to assist them with their technical requirements.

Typical duties and responsibilities

• Install and configure computer software, hardware, networks, and peripheral equipment
• Troubleshoot and resolve software and hardware issues quickly and efficiently
• Provide steps to help internal and external users resolve technical problems
• Maintain technical support procedures and reports
• Analyze records and logs to spot underlying trends and potential issues
• Support the implementation of new solutions or applications
• Create accounts for new users and assist with password or login problems
• Test and evaluate new technology
• Provide insight into technical requirements
• Repair and replace equipment as necessary

All support technicians are required to be onsite and travel between BCPS locations. Employees will be expected to travel across Baltimore County. It takes approximately 1 to 1.5 hours to travel across the county in standard rush hour traffic. Please keep in mind that employees commuting from areas that are already 1 to 1.5 hours away may have an additional commute and are expected to be at work on time and work until the close of business. BCPS cannot guarantee that employees will be stationed in an area close to their homes or childcare.

Employees may be expected to travel between sites and are required to do so.  The support tech position is NOT a bench tech position even though there may be times when techs are assigned to repairs exclusively.  The assignment of support or bench is at the sole discretion of Baltimore County Public Schools.

The duration of the assignment is a minimum of 6 months but could be indefinite. 

Hours and Location

• Work location will be at multiple schools/locations within Baltimore County.
• Work hours will be determined during hire but will be 7.5 hours per day between the hours of 7:00 AM and 4:30 PM.
• Workdays are M-F

  Hours and Location

• Work location will be at multiple schools/locations within Baltimore County.
• Work hours will be determined during hire but will be 7.5 hours per day between the hours of 7:00 AM and 4:30 PM.
• Workdays are M-F.  No school closing pay will be paid.
• Travel is a part of this position’s duties.
• BCPS does not pay mileage for contractor positions.
• Travel is a part of this position’s duties.

Qualifications

Education and experience

• Bachelor’s degree in computer science or a related field
• 2 years of experience in a technical support role

Required skills and qualifications

• Experience with a variety of software, hardware, and applications
• Strong analytical skills
• Excellent customer service skills in solving technical issues
• Good communication skills 
• Ability to work fast under pressure
• Excellent problem-solving skills

Preferred qualifications

• Ability to prioritize work
• Extensive experience working with different operating systems, hardware, or network systems 
• Certification in Microsoft, Linux, Cisco, etc.
• Experience in tech support, desktop support, or a similar role

Employee Requirements

• Must be able to pass drug and background screening.
• Must be able to present a fingerprint card prior to the start date.

Salary : $19 - $23