IT Support Technician Opportunity

We are seeking an IT Support Technician for a long-term contract assignment with our direct client in Baltimore County, Maryland.

Roles and Responsibilities:

• Communicate effectively with customers at all levels, including administrators, staff, students, and vendors.
• Install and support new devices, along with accompanying software.
• Coordinate the repair of student and teacher laptop computers, including performing diagnostic repair procedures.
• Install and configure supported device operating systems.
• Perform routine diagnostics and maintenance with multiple operating systems.
• Install and configure applications and other supported software packages.
• Test new releases for supported systems.
• Provide network support and troubleshooting duties.
• Consult with and train teachers, staff, and students on technology equipment and software.
• Troubleshoot hardware and software issues.
• Assist teachers with resolving device-related problems.

Requirements:

• Associate's degree in a related technology area.
• Minimum of three years experience installing, upgrading, troubleshooting, and maintaining device software.
• Knowledge of Windows and Apple hardware and software platforms.
• Ability to perform technical tasks with minimal supervision.
• Must be able to follow oral and written directions.

Preferred Qualifications:

• Certifications such as CompTIA, A certification, HP Certification, or other hardware vendor-specific certifications.