Case Manager / Office Manager Combined Role

PRIMARY FUNCTION: 

 To work as a Case Manager with a team of clinicians, client services staff, interns and team members who collectively deliver the highest quality care using a client-centered, strength-based case management model, ensuring holistic care and a strong organizational culture.  This role is integral to the success of our program.  As the first point of contact for clients and employees you are part of our employee and client culture.  You are welcoming, professional and serve as a go-to for information and assistance.  

ESSENTIAL DUTIES/RESPONSIBILITIES: 

• Case management:
  • Conducts thorough Case Management Needs Assessment in KIPU and consistently re-screens for additional needs.  
  • Consultative financial counseling at intake and throughout treatment in support of client   
  • Provide professional case management services that facilitate coordination, communication, and collaboration with clients, providers, ancillary services, and others in order to achieve goals that maximize positive client outcomes based upon individual assessments of clients’ needs.  
  • Produces and ensures high quality and accurate case management documentation within 24 hours of service.  
  • Liaise with clinical and outreach throughout episode of care and identify and implement the appropriate aftercare plan.  
  • Connects clients with community support and resources before, during, and after treatment.  
  • Supports clients with additional life skills resources and training where appropriate.  
  • Provides 25 hours per week of billable Case Management services.  
  • Facilitates consistent communication with family members, significant others, and fiduciaries.   
  • Maintains high client and family satisfaction rates, as evidenced by a strong net promoter score and/or client experience surveys.  
  • Maintains a working knowledge of and accountability to the policies and procedures of the facility.  
  • Provides transportation as needed to and from sober livings and to occasional appointments during the treatment day.  
  • Assists clients with      ordering, payment, and picking up medications from the pharmacy as needed;      
  • ensures clients are following medication protocols.  

• Secures  medications and observes client self-administration at the center during      business hours.   
• Partners with psychiatrist and primary therapists to ensure clients are seen by the      psychiatrists.  
• Supervises UA and ensures adherence to drug testing policies and procedures.  
• Cross-trained on Office Manager duties  
• Completes other duties and tasks as assigned.  

• Office Management 
  • Enter drug screen details into Millennium 
  • Order and send new screen devices as needed 
  • Perform chart checks and support in notifying staff for making corrections 
  • Support overall compliance 
  • Support in data collection and reporting 
  • Support completion and entering of client surveys and assessments 
  • Support daily update of census spreadsheet 
  • Engage in bi-weekly office management meetings 
  • Maintain a warm, welcoming, clean, and safe environment for all 
  • Ensure office supply needs are being met 
  • Communicate effectively through clinical, admissions, billing, and case management departments 
• Intakes 
  • Send welcome emails to new clients 
  • Set client up on KIPU Portal 

• Send documents and set time, as needed, to help client complete them 
• Complete orientation with new clients so they feel comfortable in the space 
• Schedule clients for biopsychosocial assessments 
• Set up clients in Millennium 
• Enter DACODs into state database 
• Order swab kit and breathalyzers

SUPERVISORY RESPONSIBILITIES: 

• None

MINIMUM QUALIFICATIONS: 

• Skilled in several areas of treatment; individual, cross-cultural issues, trauma informed care, client-centered treatment, evidenced-based interventions, treatment planning, discharge planning,
• Minimum two years freedom from chemical use problems 

PREFERRED QUALIFICATIONS: 

• One or more years case management experience in a chemical dependency/mental health setting
• CAT or CAS experience
• Customer service, computer, and organizational skills. 
  • Familiarity with local community resources

CERTIFICATES, LICENSES, REGISTRATIONS: 

• High School Diploma or Equivalent
• Valid Driver’s License

KNOWLEDGE, SKILLS, ABILITIES: 

• Excellent interpersonal skills 
• Strong and clear communication skills 
• Strong initiative and very resourceful in creating and finding ways to get things done. 
• Solid team-player 
• Punctual with meetings and project timelines 
• Good with online EHR/software and Microsoft suite products 

WORK ENVIRONMENT & PHYSICAL DEMANDS: 

• Office and Clinical setting work environment.
• The physical environment is typical of a standard office space.  It requires the employee to work inside for the duration of work.  Must be able to remain in a stationary position, sitting for more than 75% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

OTHER: 

• Equipment used: ARR Laptop
• Travel:  minimal between clinics

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.