What are the responsibilities and job description for the SUPERVISOR- PATIENT EXPERIENCE position at Aspirus?
Compassion. Accountability. Collaboration. Foresight. Joy.
These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.
Aspirus Ironwood Hospital in Ironwood, MI is seeking a SUPERVISOR- PATIENT EXPERIENCE to join our team!
The Supervisor- Patient Experience acts as the liaison between the patient/family/provider/customer and the Hospital, assists in facilitating the Hospital’s patient complaint and grievance resolution and other patient advocacy efforts. Assumes responsibility for planning, coordinating, and conducting patient experience staff development initiatives, including maintaining, coordinating, and improving existing patient experience initiatives. This person is responsible for patient satisfaction data collection and dissemination and coordinating patient experience improvement efforts. This position includes direct supervision of the Patient Guides.
HOURS: Full Time; 1.0 FTE or 80 hours per pay period. Day Shift. TRAVEL TO AKH, AIR, AIW REQUIRED
Experience/Qualifications
- Preferred: Associates Degree or Bachelor’s degree in social work, communications, or other related field
- Three years of previous work experience in a health care setting is required.
- Knowledge of procedures for maintaining security, confidentiality and integrity of employee, patient, family and other medical information.
- Must have excellent interpersonal communications skills and the ability to handle difficult situations with diplomacy and tact.
- Must be proficient in analyzing and interpreting data.
- Basic computer operations skills (keyboard and mouse use, Internet browser use, opening and closing programs).
- Ability to interact effectively with a wide variety of customers including patients, family, physicians and hospital staff.
- Demonstrated ability to effectively coach and teach individuals and groups.
- Ability to identify problems, resolve conflict and administer appropriate service recovery.
- Organize multiple activities, set priorities, adjust to frequently changing demands and meet deadlines.
- Conduct meetings effectively.
Employee Benefits
- Full benefits packages available for part- and full-time status.
- PTO accrual from day one!
- Generous retirement plan with match available.
- Wellness program for employees and their families.
Aspirus Ironwood Hospital includes a 25-bed critical access hospital, multi-specialty clinic, satellite clinic in Wisconsin, surgical clinic, walk-in clinic and a home health agency. Ironwood's service area covers approximately 30,000 people. The hospital has a 4 bed ICU, 3 bed OB unit, and 4 surgical units. The emergency department is staffed 24/7 with ER physicians, with approximately 12,000 visits annually. The hospital's inpatient census is 10 patients per day. The outpatient clinic has over 50,000 visits annually.
Our Mission: We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 19 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.
Click here to learn more about Ironwood, Michigan
