General Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

JOB DESCRIPTION

Title: General Manager

SUMMARY:

The General Manager will lead and supervise a staff of employees and will be individually in charge of a specific Association. The General Manager will be involved in all aspects of Property Management. This leadership role will act in accordance of the association’s mission statement, including maximization of financial performance, resident satisfaction, and staff development within established quality standards. Individual will be responsible for the hiring, training, and development of all onsite staff to maximize high-end hospitality standards. The General Manager is responsible for oversight and leadership of the following departments: Concierge, Maintenance, Engineering, Valet, Security, HOA Community Manager, Administration, Training, Homeowner Communication and a relationship with the Board of Directors of the property.

Hours: 8:00am to 5:00pm, Monday through Friday with periodic extended hours to prepare for and attend Monthly Board Meetings as well as weekend events and Board meetings when required.

Emergency Hours: Employee shall respond to emergencies, such as, floods, fires, and severe resident matters 24 hours a day, 7 days a week.

QUALIFICATIONS:

• This individual must be hospitality driven, to excel in customer service, pleasant in the face of stress and problems. Always willing to assist the Board of Directors and Residents
• Must be willing to roll up sleeves with Manager Administrative tasks; Able to produce own reports, submit weekly Manager’s Reports, Work Orders, and be hands-on with project management duties.
• Must possess great follow up skills, organizations skills, initiative, accountability, and dedication to delivering great results.
• We are looking for General Managers that take PRIDE in their work, provide Top Notch Customer Service, and have a "do what it takes attitude"
• Lean Six-Sigma certification and/or experience preferred
  
  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• GM will create an operating environment that assures consistent owner / guest satisfaction is on par with a 5-Star resort environment.
• Performs daily inspections of property and building with the Building Engineer.
• Monitors the performance of all property staff through verification and analysis of resident satisfaction systems and financial reports.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.
• Reviews and analyzes financial reports for the property that clearly explain operational effectiveness, trends and variances.
• Review cash balances and reserve accounts for availability of funds for special projects. Cash flow management for capital improvements.
• Oversees preventive maintenance programs and works in conjunction with the Building Engineer to protect the physical assets of the Association.
• Solicit proposals from outside vendors/contractors for major projects and contract re-negotiations and keeps open communication with Board Members on progress and vendor selection.
• Completes and submits Management Reports, which depicts the actual condition of properties, progress of specific projects, updates on financials and makes clear and concise recommendations.
• Great communication and relationship building skills with the Board of Directors, Residents, Realtors, and Vendors.
• Proven ability to motivate teams
• Approve and monitor payroll hours – bi-weekly, conduct performance appraisals, and set clear goals and expectations with KPI’s.
• Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
• Be available to Board Members for Board Meetings and Committee Meetings.
• Ensures good safety practices of employees and owners / guests, assisting in the maintenance of proper emergency and security procedures.
• Oversees preventive maintenance programs to protect the physical assets of the Association, meet with Maintenance Supervisor on a daily basis to receive updates, provide new tasks and inspect the property on a weekly basis.
• Understands the associations’ declaration covenants rights and restrictions along with statutory regulations affecting Association operations, ensuring the Association is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority, discuss with Board of Directors and Legal Counsel as needed.
• Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees and interact on a daily basis with Maintenance Supervisor and Front Desk Supervisor, Administrative Assistant and Assistant Manager
• Attends monthly General Manager meetings, as well as all Association Board Meetings including the Annual Meeting of Elections and the Annual Budget Adoption Meeting with support from the Regional Director. Prepare Association Budget and discuss with BOD. Attend all meetings related to major projects on property, provide updates to BOD and unit owners
• Deals with the general public, owner / residents, & employees with tact and courtesy, receive feedback and complete tasks received in person from owners and BOD and by emails. Work daily with a large load of emails and phone calls and answer those requests as soon as possible.
• Ability to lead teams in a diverse environment.
• Solicit proposals from outside vendors/contractors for major projects or contract re-negotiations, walk the property and meet with vendors as needed, meet with City Inspectors and City officials for property inspections.
• Completes and submits Management Reports, take pictures which depicts the actual condition of properties, progress of specific projects, updates on financials and makes clear and concise recommendations.
• Financial Management of budgets from $5MM to $8MM with an understanding of reserve accounts.
• Other duties may be assigned.
  
  

Requirements

SUPERVISORY RESPONSIBILITIES:

This position will typically supervise a staff of approximately 10-20 employees. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, discuss with BOD and Human Resources as needed.

HOSPITALITY AND TRAINING:

• Ensuring brand standards are met with the objective of meeting or exceeding Resident expectations; communicating follow-up actions to the team as necessary.
• Creating an environment in which all staff have the ability to reach their full potential.
• Ensuring that all staff and business decisions are in line with brand mission, values and guiding principles.
• Must have an eye for detail.
• Has a keen understanding of personalized services at the highest possible industry standards.
• Maintains a "familiarity" with hotel and resort operations standards.
• Demonstrated success in training and implementation of high standard customer service protocols.
  
  

EDUCATION and/or EXPERIENCE:

• Absent extraordinary prior on-the-job experience, the General Manager position requires a Bachelor’s Degree preferably in Hospitality/Hotel Management.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.