Appointment Scheduler - Women's Health Advantage

Responsible for scheduling patients’ appointments appropriately and timely with focus given to superior customer service. 

RESPONSIBILITIES:

1. Accurately schedules, reschedules and cancels patient appointments as required
2. Answers all patient inquiries related to office and procedure appointments
3. Transfers calls as needed to appropriate staff or department that can assist patient with specific needs, including transferring to a nurse if call requires nursing assistance
4. Provides instructions to patients to ensure they are prepared for examinations and procedures
5. Accurately obtains and enters all patient demographic and insurance information
6. Must ensure all other necessary and pertinent information is accurately captured and must proactively identify and address any discrepancies or missing details
7. Must monitor for and address any flags or alerts related to billing/financials, account restrictions, and other miscellaneous alerts. Must take appropriate action by transferring patient to billing department or other relevant department as needed per policy guidelines
8. Must navigate and monitor patient secure messaging system efficiently and assist patients as needed, ensuring their inquiries are resolved promptly
9. Follows all policies and procedures set forth by the company and department lead
10. Strictly adheres to HIPAA laws and company policies related to patient confidentiality
11. Maintains accurate and timely recordkeeping
12. Participates in meetings as required
13. May assist in other miscellaneous clerical roles as needed
14. Responsible for other tasks as assigned

JOB TYPE:

• Onsite, 40 hours per week (8 hour shifts, M-F)

QUALIFICATIONS:

• High school diploma or GED required
• One year or more of experience in customer service preferred
• Experience scheduling for a medical practice preferred
• Skill in using computer programs, telephone systems, and patient messaging and engagement platforms