Assurity is looking for enthusiastic, driven and collaborative people to join our team. We’re a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community and planet, and we work every day to make the world a better place. 

Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: www.assurity.com/careers

ESSENTIAL FUNCTIONS

35% Leads and manages licensing and contracting associates, which includes:

• Staffing, training, scheduling, directing, motivating, coaching and developing associates to high performance;
• Communicating with and handling inquiries from our distributors and internal customers;
• Documenting and maintaining process flows and job procedures to meet service guarantees and compliance standards;
• Establishing and monitoring team and individual goals and performance;
• Completing and conducting performance appraisals;
• Assigning and monitoring workload and workflow;
• Determining and maintaining staffing models in order to meet service guarantees and scorecard objectives; and
• Staying abreast of industry-related developments and activities.

30% Oversees daily production of licensing and contracting to meet production and customer service standards, which includes:

• Establishing, monitoring and maintaining customer service standards and measurements;
• Identifying, developing and implementing process improvement changes;
• Ensuring compliance with Company, state and federal regulations, including privacy regulations relating to customer information; and
• Investigating and resolving agent issues and complaints.

30% Oversees system-related projects for individual and worksite distribution, which includes:

• Managing and leading carrier-to-carrier distribution opportunities (project management, training, travel, etc.);
• Complete and thorough understanding of LifePro administrative system as it relates to agent/agency set-up, market codes, deal codes, advance rules, hierarchy changes, level changes, etc.;
• Ensuring projects related to individual and worksite distribution are completed timely and accurately; and
• Communicating changes in procedures and processes to internal and external customers.

5% Performs other functions, which includes:

• Managing projects for newly implemented processes and procedures;
• Assisting with and participating in team functions and events for the agent and new business administration;
• Assisting in special projects and other related duties as requested;
• Serving as a member of various committees and implementation teams; and
• Completing other functions/assignments as assigned.

The list of essential functions is not exhaustive and may be substituted as necessary.

EXPERIENCE AND SKILL REQUIREMENTS

• Four to six years of experience in underwriting, business or related field required.
• Professional oral and written communication skills required.
• Decision-making ability and analytical thinking skills required.
• Ability to interact effectively and professionally with others required.
• Talent required in purpose, focus, work ethic, competition, persuasion, relationship extension, team, positivity, stimulator, caring, arranger, and learner.

EDUCATION AND CERTIFICATION REQUIREMENTS

PHYSICAL AND WORK SCHEDULE REQUIREMENTS